Simplified customs clearance
- Norway Post has created a simplified clearance solution for parcels for private individuals.
All prices are inclusive VAT.
- NOK 146.- Simplified customs clearance (for consignments to private with the value of NOK 350.- to NOK 3,000.- with the exception of goods with restrictions and/or goods with special taxes) *
- NOK 315.- Ordinary customs clearance (for shipments with trade value of NOK 3,000.- with restrictions and/or special taxes).
- NOK 146.- Expedition (customs warehouse handling if handling your own customs). **
- NOK 171.- Obtaining customs documentation (in case of insufficient documentation acc. current customs regulations).
- NOK 523.- Customs Refund (free if you apply directly to Norwegian Customs).
* Goods with restriction - and goods with special taxes such as tobacco products and alcoholic beverages, must always be declared and reported to Norwegian Customs.
** Price covers arrival processing, registration of the consignment and mandatory customs warehouse accounts for Norwegian Customs.
About the product
Norwegian Customs lay down requirements for both transporters and senders/recipients when importing/exporting consignments.
Norway Post has customs warehouse authorisation from Norwegian Customs. This regulates all the responsibilities and obligation Norway Post must fulfil during the import/export of all parcels Norway Post relays for its customers. In addition, Norway Post offers to carry out the actual payment of duty on behalf of its customers.
The customer is obliged to personally familiarise himself with the rules and regulations associated with sending and receiving parcels to and from abroad. In addition, the customer must ensure that the correct documentation follows the parcel so that forwarding is quick and correct.
Tax- and duty-free parcels
Parcels from abroad with an item value inclusive freight and insurance up to NOK 350, and gift parcels from a private individual to a private individual with an item value inclusive freight and insurance of up to NOK 1000 are tax- and duty-free, with certain exceptions.
Simplified customs clearance
All consignments of goods imported with an item value inclusive freight and insurance of more than NOK 350 are liable to tax. That is to say, VAT must always be paid, while most item groups are duty-free. In order for the payment of duty to be as easy and reasonable as possible, Norway Post has created a simplified customs clearance solution for parcels with a value of NOK 350(inclusove freight and insurance) and NOK 1000 for private individuals. This solution has been approved by Norwegian Customs and can be used for most items.
This means that:
- Norway Post will calculate the duty on the parcel (in accordance with the Customs Act) and forward this to the post office you will collect it at.
- Norway Post will send you a collection message stating the amount you need to pay when it is handed over.
- You can collect the parcel at your collection post office
- As you are paying taxes and the price of simplified customs clearance when you collect the parcel, you will have personally cleared the item for customs purposes and can use it
- Norway Post will take care of the payment of taxes to Norwegian Customs
- Your personal identification number will not be given to Norwegian Customs during simplified customs clearance.
Ordinary payment of duty
Duty must be paid on parcels with an item value greater than NOK 1000, with restrictions and/or duty (e.g. tobacco goods and alcoholic drinks) in the normal manner, i.e. via Norwegian Customs' electronic system, TVINN.
Norway Post will calculate the basis for duty on your parcel directly upon its arrival from abroad. Then the parcel will be sent on as soon as possible to your local collection office. You will give Norway Post authority for the payment of duty when you pay the charge for the parcel and provide a receipt that you have received this.
The payment of export duty is included in the postal charge for all parcel products going abroad. This does not apply to letter products so customs clearance costs will be additional if you wish Norway Post to arrange to pay export duty on these for you.
Many private individuals think that paying duty on goods is both inconvenient and expensive. For this reason, Norway Post has created a simplified clearance solution for parcels for private individuals. Norway Post’s new solution has been made possible through authorisation from Norwegian Customs. Parcels with restrictions, duty (e.g. tobacco goods and alcoholic drinks) and with a value exceeding NOK 3,000 are exempt from this scheme and must have duty paid as before.
Private import item value inclusive freight and insurance between NOK 350 - 3,000
What does ”Simplified customs clearance” mean for me?
Norwegian Customs have granted Norway Post permission to simplify the statutory customs clearance of parcels for private individuals with a value inclusive freight and insurance between NOK 350 and 3,000. This means that: • you can collect the parcel at your collection post office • you pay duty and the price of simplified customs clearance at the time of collection • you do not need to provide your personal identification number • you need not worry about expensive and delaying extra work
I believe that my parcel is exempt from the payment of duty as today’s exchange rate from the bank says that the parcel has a value of less than NOK 350. Why did Norway Post use a different exchange rate that has led to the value being more than NOK 350?
Norwegian Customs uses its own rate of exchange (conversion rate), which is calculated on the basis of the Bank of Norway’s exchange rate, for all payment of duty. This conversion rate applies for a week at a time and is, as a rule, published on the Thursday the week before. The reason for this is that importers need to be able to predict what the charges will be when they have to pay customs and duty. In order to check what the basis for the duty on your parcel will be, you will, therefore, need to follow the conversation rates at Norwegian Customs, which can be found at www.toll.no at all times.
The item value of my parcel is just a little more than NOK 350, including postage. Norway Post must surely understand that postage shouldn’t be included when assessing the duty-free limit of NOK 350. Why can’t Norway Post be a little more customer-service minded and pass on my parcel duty-free?
Norway Post must take account of Norwegian Customs’ rules and regulations and does not have the option of exercising discretion when assessing the duty-free limit of NOK 350. When considering whether a parcel can be handed over duty-free, the postage must be clearly specified on the invoice/shipping documents accompanying the parcel. If the postage is not specified, then Norway Post is not allowed either to deduct this when establishing the value. In order to have your parcel passed on duty-free, you must ask the sender to send you an invoice specifying the postage as soon as possible. If you send this to Norway Post in time, the status of the parcel can be changed and then be handed over duty-free. In order for Norway Post to provide the service you expect, you must personally ensure that your sender abroad has specified the postage on the invoice/shipping documents accompanying the parcel.
Why does Norway Post take payment for “Simplified customs clearance”?
This price covers the costs associated with statutory tasks Norway Post has to perform: arrival processing, recording the parcel and compulsory customs accounts for Norwegian Customs.
At present I pay duty on my parcels myself. Will I benefit from “simplified customs clearance”?
You can now pay duty simply and easily by using simplified customs clearance at Norway Post. As you pay and provide a receipt that you have received your parcel, this will be cleared for customs purposes and can be used. You also need not worry about paying duty via the Internet or at Norwegian Customs.
Is it still cheaper to pay duty on parcels with a value of NOK 350 – 3,000 oneself?
No, the price for paying duty yourself and the price of simplified customs clearance are the same.
Why do I need to pay VAT on this item?
You need to pay VAT on goods you import at the same level as on goods you buy in Norway.
Why do I need to pay duty on this item?
Today, the majority of item groups are duty-free. Some items, such as clothes and bedclothes, produced outside the EU, are still subject to duty. In “Simplified customs clearance”, a customs rate of 8 % is used, which has been set by Norwegian Customs.
Can the deadline for collecting items be extended?
No, the parcel must be collected within 14 days to avoid it being returned.
Are there any kinds of items that are not covered by “Simplified customs clearance”?
The exceptions to the scheme are items with restrictions and special taxes, e.g. tobacco goods and alcoholic drinks.
Duty/VAT must have been incorrectly calculated. What do I do?
The item and value declarations put on/accompanying the parcel form the basis for calculating duty. If you can document that the value declaration is incorrect and so requires a new calculation, contact us immediately you receive the collection notice or, at the latest, 2 days before the collection deadline. Please contact Customer Services Overseas on +47 23 147600, Monday – Friday, 08.00 – 16.00.
Where can I find information about the value duty has been based on?
The basis for calculation is taken from the accompanying consignment documents from the sender and is stated on the invoice from us. This invoice will be with the parcel and you will see the basis for the calculation when you collect the parcel. You can also contact us on +47 23147600.
Can I have these parcels delivered to my door?
You can order the “At the Door” service as soon as you have received the collection notification.
I have received a gift parcel from abroad that duty has been calculated for.
The definition of a gift parcel is that it must be from a private individual to you privately. With the exception of some goods, e.g. alcohol and tobacco goods, VAT and other duty will not be calculated on a gift parcel where the value is under NOK 3,000.
I have ordered books from abroad and must pay VAT. Why?
Books for end-users are normally duty-free. If your parcel contains other items that are not specified in the customs documentation, it is correct that you must pay VAT on the parcel. This applies to all content in the parcel, i.e. also for any books it may contain.
I do not want to collect the parcel sent to me from abroad. Do I need to pay the duty and what do I do?
No, you do not need to pay duty. The parcel will be returned after 14 days if you don’t do anything. If you want the parcel to be returned before 14 days have passed, you need to write “Return - not accepted” on the collection notification and submit this to Norway Post. The sender will be charged the return postage on parcels.
Where can I obtain further information on “Simplified customs clearance”?
You can contact us on 04004.
Where can I obtain further information about customs rules?
You can find information at www.toll.no .
If you cannot find an answer to your question, you are welcome to contact Customer Services Overseas on +47 23 14 76 00 or email@example.com . For general customs questions, please also refer to: www.toll.no .
Here are the most common questions.
I think the duty has been calculated incorrectly. What do I do?
If you think that Norway Post has made a mistake, contact Customer Services Overseas. If this is correct, we will, of course be sure to correct the mistake.
If the basis for calculation is incorrect but Norway Post is not to blame, you have the following options:
- Send an application to your local customs office and request a recalculation of the duty. You also need to send the customs papers you have received from Norway Post. In addition, you need to explain what you believe is the correct basis for the calculation and attach documentation of this.
- You can also ask Norway Post to apply for a recalculation of the duty for you. Contact Customer Services Overseas.
Why do I need to give Norway Post authorisation to pay duty on the parcel when I don't need to give authorisation in other cases?
In some cases, the sender will have paid the customs costs and thereby given Norway Post authorisation to pay duty. When the sender has not paid the customs costs, this cost is passed to the importer in its entirety. This means that when Norway Post has to pay duty on the parcel, we need authorisation to pay duty from the importer since we are acting on behalf of the importer in respect of Norwegian Customs. This authorisation is explained in the collection voucher you receive and must normally be provided the first time you receive such a parcel from Norway Post.
What happens when I give Norway Post authorisation to pay duty?
You are approving the basis for duty that Norway Post has calculated and, at the same time, you are giving Norway Post permission to pay duty on your future parcels coming via Norway Post. You can withdraw this authorisation to pay duty at any time, see the answer to question 4.
What will happen if I do not give Norway Post permission to pay duty or withdraw this?
Then you will have to pay duty on the parcel yourself, submit the customs receipt to Norway Post and pay the price of the Own-duty Service before the parcel will be handed over. You future parcels will then be stored until you submit a customs receipt to Norway Post. Be aware that you must pay the price for the Own-duty Service before the parcel will be handed over. For details, see prices-tab.