How can we help you?

• 01 Where is my package?

  You can track your package if you have a dispatch number. Select track and trace in the tool menu at the top of this page.

• 02 Can I collect my pacakge at the depot?
  Unfortunately our sorting depots do not have facilities for personal collection of mail.
• 03 I have a package which has to arrive tomorrow. What service should I use?

  If you use Norway Post’s Express overnight service we will deliver the parcel by 9:00am to most towns within Norway.

  Read more about Express Overnight

  Here you can find out about prices, delivery towns, terms and conditions. If you are unsure or need more help you can contact us on tel. 810 00 710 or go to your nearest post office.

  Calling from abroad + 47 21316250.

• 04 How long will it take for my package from abroad to clear customs?
  If all the information and customs documents are present on import, the mail should clear customs within 24hrs after arrival from the sending country. The mail will then be forwarded to your collection office or delivered to your address. If you have a dispatch number you can track the mail using Track and trace.
• 05 Can Norway Post look after my post while I am away?

  Yes, we can look after your post for short or long periods when you are away from the address where you usually receive your post. We can hold the post or you can have it forwarded to another temporary address. You can order the service by going into Change of address and selecting the required service. You can also order this service by filling in a form. You can find this form at your post office.

  Are you moving house?
  Go to permanent change of address

  Are you going away for a short time and want to receive your post?
  Go to temporary change of address

  Are you going away for a short time and do not want to receive your post?
  Go to safe-keeping of post

• 06 I am moving, should I let the Post office know?

  Yes, if you want your post redirected to your new address you have to let us know about your change of address. You can use our internet service or fill out a form. You can pick up a form at the post office.

• 07 Where can I find prices for sending letters or packages?

  Our products are described in the Products and services banner. Here you select the product you want. Here you can find information, price and delivery times for the product.

  We also have all our prices in a pdf – download it here (only in norwegian)

• 08 Where can I find out about the opening hours of post offices?

  You can find the opening hours for individual post offices and Post in shops by using our map service. Put in your post code or town to look for the post office you want information about. You will get information about opening hours, delivery deadlines, addresses etc.

  PS! The map service is only in norwegian language. (ex: Søk=search)

• 09 Where is my post office?

  You can find your nearest post office by using our map service. Select the post office you want information about by putting in the post code, town etc. This post office might not always be the same as your collection office. Contact tel. 810 00 710 if you are not sure. Calling from abroad + 47 21316250

  PS! The map service is only in norwegian language. (ex. Søk=search)

• 10 How do I make a complaint?

  If you need to tell us about a mistake or missing post you can contact us by telephone or send us a written complaint by email or by letter. You can find our telephone number on the right-hand side of this page.

  If you want, we will contact you for further information or to answer your complaint.