In case of damage or loss, Posten will replace the value of the package up to NOK. 10,000. Posten is not responsible for consequential damages.
Weight and dimensions
- Max weight: 35 kg per shipment
- Maximum dimensions: up to 240 cm long, and length + circumference up to 360 cm
- Minimum dimensions: 23 x 13 x 1 cm
The pickup deadline is 3 weeks after the shipment has arrived at Posten. Extended pickup deadlines during Christmas and the summer holidays:
- Christmas: shipments with pickup deadlines between 23 December and 31 December will be returned on 4 January in the New Year
- Summer holidays: shipments with pickup deadlines between 15 July and 31 July will be returned on 1 August
Claims for compensation
Claims must be submitted without unnecessary delay. See Posten Norge’s general terms of delivery.