Fixed delivery location (hereinafter referred to as the “service”) is a service whereby private recipients, as agreed with Posten Norge AS (hereinafter referred to as “Posten”), approve the delivery of parcels and sent post (hereinafter together referred to as “parcels”) to themselves and selected members of their household, to an agreed location at the home (hereinafter referred to as a “fixed location”).
The recipient must enter into a written agreement concerning the service. This can be done by registering to the following online address: https://id.posten.no/user/agreement. Log-in with Bank ID is required to set up an agreement. The party that has entered into the agreement with Posten will be referred to as the Administrator. On the establishment of the agreement, the Administrator may also register other persons resident at the same address. Payment for the service delivered to the persons registered by the Administrator will be charged to the Administrator’s payment card, see clause 7. The Administrator accepts all responsibility for any loss of and damage to parcels addressed to the persons registered by the Administrator, if the loss/damage occurs after Posten has delivered the parcel to the fixed location.
By entering into the agreement for the service, the Administrator accepts "Terms for optional delivery location – fixed home location", including the following:
- Parcels addressed to recipients included in the agreement for which there is no room in an ordinary postbox, and which are usually issued from the recipient's post office/Post in Shop, will be delivered to your fixed location.
- Parcels addressed to recipients included in the agreement that are usually delivered to the recipient's post office/Post in Shop, will be delivered to your fixed location.
- Posten may deliver parcels to your fixed location legally and without impediment.
- The Administrator undertakes all responsibility for any damage to or loss of the parcel after delivery to the fixed location.
- Posten’s notice to the recipient that the parcel has been delivered to the fixed location is equivalent to and replaces the recipient's confirmation of receipt of the parcel.
- Posten will deduct payment per parcel from the registered payment card after the parcel has been delivered to the fixed location.
- Posten will send details of the service and parcels covered by the service to the recipient’s mobile phone number and/or email.
The established agreement will enter into force no later than one business day after registration. If a parcel is already on its way to a recipient covered by the agreement when the agreement is entered into, the parcel will be issued at the recipient's post office or Post in Shop.
3. Delivery location and time
The fixed delivery location must be on the recipient's land, at ground level, and easily accessible for Posten's employees (postman and driver). Easily accessible entails that the agreed fixed location may not be behind a locked door/gate, and must be cleared of snow, etc.
The agreed location must be stated and described in further detail as part of the agreement. The description must make it possible to find the location. The description will be available to all of Posten's postmen and drivers.
Delivery will normally take place from Monday to Friday (business days) within the period from 08:00 to 17:00.
When a parcel has been delivered to the fixed location, Posten will send a text message and/or email to the recipient that the parcel has been delivered. The notification will be sent to the addressee stated on the parcel.
5. Parcels covered by the service
The service concerns the following parcels:
- Addressed letters, including parcels, in the postbox, for which there is no room in the recipient's postbox, and
- traceable parcels sent as Norgespakken, Service parcel, Pick up Parcel or Pick up Parcel bulk.
For traceable parcels to be delivered to a fixed location, the recipient's registered phone number must be registered to the parcel when it is ordered/sent. The parcel must be of such a size that it can be delivered by one person at the fixed location.
Parcels that are subject to the service, but which cannot be delivered to the fixed delivery location (e.g. because the post is too large, or the fixed location is not available), will be issued from the recipient's post office/Post in Shop. In such cases, the Administrator will not pay for the service, see clause 7.
6. Parcels that are not covered by the service
Parcels which require the recipient's signature with presentation of valid proof of identity (including registered post and insured post) and/or payment on delivery (cash on delivery, customs or other taxes) are not covered by the service.
The service does not include parcels distributed by other parties than Posten.
Parcels that are not covered by the service will still be issued at the recipient's fixed collection point (Post in Shop, post office or business centre, etc.).
7. Price and payment
The Administrator will only pay for the parcels delivered to the fixed location. The price per sending can be found in the applicable price list at posten.no/en.
The Administrator will register card details when the agreement is established. Payment per parcel delivered to the fixed location will be drawn on the card after each delivery. If the card is invalid/has expired, the delivery agreement will be stopped temporarily (paused) until the Administrator updates the payment details. The Administrator will be notified that the payment card will soon expire/has expired, and can change this at https://id.posten.no/user/agreement.
8. Changes to terms
Posten may change the price terms and other terms for the delivery of the service. The changes will enter into force one month after Posten has sent an email to the Administrator about the changes. The recipient may terminate the agreement at any time, see clause 9.
9. Changes to the agreement and termination
The agreement on a fixed delivery location may be paused or cancelled when required by the recipient. The Administrator may pause or cancel the agreement for one or several members of the agreement. Other members may only administrate the agreement for themselves. If the Administrator cancels the agreement, this will apply to the entire household.
On any notification of a permanent change of address, the agreement will be terminated automatically. On any temporary change of address, members of the agreement must themselves pause the agreement.
Only the Administrator may change the fixed delivery location.
Changes to the agreement can be made online at https://id.posten.no/user/agreement.
Posten is entitled to terminate and cancel the agreement if Posten cannot deliver a parcel to the fixed delivery location and/or the distance to the fixed delivery location is disproportionally far away from the ordinary postbox. Posten may also terminate the agreement in the event of breach, etc.
Posten also reserves the right to terminate and cancel an agreement that has been paused for more than one year, and/or an agreement that has not been used during the past year.
Any pausing and termination of the agreement will enter into force no later than one business day after registration. If a parcel is already on its way on the date of termination, it will be delivered to the fixed location.
10. Indemnification liability
Posten does not hold indemnification liability for unregistered post. For other post, Posten is liable for the parcel up to delivery. The parcel has been delivered to the recipient when it has been delivered to the fixed location. See also Posten’s general terms of delivery.
11. Claims for compensation
Claims must be submitted within a reasonable time.
12. Right of cancellation
The Administrator has a right of cancellation. The deadline for cancellation is 14 days from the establishment of the agreement. If you wish to cancel the agreement, please contact Customer Service.
13. Data protection
Reference is also made to the general personal data declaration.
14. Contact details for claims and other enquiries
Telephone number for enquiries from private individuals (Posten): (+47) 22 03 00 00.
Chat with us at posten.no.
Posten’s contact details are the following:
Company name: Posten Norge AS
Postal address: P.O.Box 1500 Sentrum, NO-0001 OSLO
Telephone number: (+ 47) 23 14 90 00
Web address: www.postennorge.no