Terms for Norgespakke™ next day
Drop-off
At the Post Office or Post in Shop. The parcel must be delivered within Posten's delivery deadline for the parcel to arrive the next day.
Delivery time
Delivery to recipient by 09.00, 11.30 or 16.00 the next day Monday to Friday is the general rule for most cities and larger towns, but will always depend on where the parcel is sent from and to. In addition to this, an extra day's delivery time is added.
See more for correct delivery time
Delivery
The parcels are delivered to the recipient’s door and signed for upon receipt.
Delivery to recipient before 09.00 or 11.30 the next day, Monday to Friday, in most towns and larger areas. Other areas before 16.00. Some destinations may have a delivery time of more than 1 day (e.g. islands with no daily ferry services, and similar).
Time guarantee
The shipping charge will be refunded in the event of delays not due to force majeure (strikes, impassable routes) or errors on the part of the sender.
Tracking
You can track your parcel here using the dispatch number.
Liability
In the event of damage or loss, Posten will replace the value of the shipment with up to NOK 50,000.
In the event of loss, it is the sender who must submit a claim for compensation and document the value of the shipment, while in the event of damage, it is the recipient who must submit a claim for compensation and document the value of the shipment. If the shipment is not properly packaged and this may contribute to loss or damaged contents, claims for compensation may be rejected.
Relevant documentation can be, for example:
- copy of the receipt from the purchase of the item/contents in the parcel
- picture of parcel packaging, possibly description of inscription/logo etc. which can contribute to the identification of the parcel
- in case of damage: picture of damaged item/contents and of inner/outer packaging
Compensation will not be paid in the event of insufficient or incorrect documentation. The contents/packaging must be taken care of until the case has been processed.
If there are circumstances that give reason to suspect that an alleged loss is not real, it may be appropriate to reject the claim for compensation. Such circumstances could be, for example, that the sender has previously made repeated demands to an extent and of a nature that deviates from what is otherwise normal, or that the sender has submitted falsified documentation.
Attempts at fraud or other criminal matters can be reported to the police.
Format
- Minimum: 23 cm length, 13 cm width and 1 cm thick
- Maximum: Up to 120cm length, 60 cm width and 60 cm thickness
Weight
Up to 35 kg.
Labelling
Your own address card.
Must be addressed to a street/property address with an associated postcode (not to a P.O.Box address). The correct postcode for the street address can be found here.
This can not be sent as a Norgespakke™ next day
- Everything that is defined as dangerous goods, eg. batteries, cosmetics (nail polish, hair spray, perfume), other flammable and explosive materials
- Narcotic substances
- Live and dead animals, including remains of dead animals – except for insects
- Copywares/replicas
- Wet Cargo – or liquid content
Receipt
The sender receives a receipt upon submitting the parcel.