Tracking help


Q&A about tracking

  • Is this a small package, franked with stamps, see the reply for "I miss a letter" under Shipments in Norway.

    If it is a traceable package, you can check the package's status in the tracking solution.

    Do you feel that there is some time after the last given track, it may be that the package is en route between our terminals.

    For help or demand of a package, please contact customer service.

  • If you have a tracking number on a shipment, you can track.
    Receiver is often sent tracking number by SMS or e-mail from sender, or you will be notified by Posten.

    For packages you can track in Norway and in most countries in Europe. It also includes packages from abroad. You can follow the packages in our tracking service until delivery.

    Registered letters:
    Can be traced in Norway from submission to delivery. Should the shipment be sent overseas, you can follow the shipment from submission until it leaves Norway. The shipment is still in transit and will be sent to the address.

    Package in the mailbox:
    You can track the shipment from submission to delivery in the mailbox.

    Prime Expres from abroad to addresses in Norway:
    On arrival in Norway, we apply a unique tracking chip so that you can track the shipment from arrival in Norway until delivery to the mailbox.

  • There is a different delivery times on our shipments.

    If delays occur on certain stretches, this will be added to operational messages.

    Norgespakken and Servicepakken usually uses 2–5 business days depending on the distance.
    Business Package, On the Door uses 1–4 business days depending on the distance.
    Express Overnight. Shipping time for most places is 1 day. These packages are sent by air over longer distances.

  • Last status in tracking is the last registered. Between our terminals there is no update in the tracking solution. Some distances takes 1–4 days depending on the transport method.

    When your shipment has arrived at the terminal, it is normally forwarded to the pick-up point the same day or it is available at your pick-up point the day after. Way of delivery depends on type of shipment and transport method.

  • You must have a shipment or parcel number to track a shipment. You will get it from the supplier/sender. This is received on a text or e-mail from Posten – or it appears as a barcode on the message you received in the mailbox.

    A shipment or package number may consist of 13 characters, consisting of 4 characters, 9 figures, 17 or 18 numbers. The entire combination must be entered, for example: CS111111111NO, 370733344455566677.

  • If your business supplier has been given your mobile number and/or e-mail address, you can be notified by SMS or e-mail on some package products that the package has arrived at the pick-up office.

    You will then not get any message in the mailbox. It will normally be sent a notice on day 1, day 3 and day 11 if the package has not been retrieved.

    Packages that are sent to you by other than business suppliers, will not be given e-mail notice. Retrieving message will then appear in the mailbox.

  • If you have a tracking number on a consignment, you can track most shipments. Tracking for shipments abroad gives some limited tracking information. This is related to the mode of transport and the destination country's tracking system

    Packages can be traced in most countries in Europe as well as some other countries.

    Registered letters to foreign countries have limited tracking. Here you can follow the consignment from submission until it leaves Norway. The shipment is still transported and is sent to the recipient's address.

  • No tracking information is provided when a shipment is en route and transported between our terminals. It may take 1-4 days depending on the route and mode of transport.

    Should the parcel be executed by car, it will normally run on the day it is registered arriving at the terminal.

    Should the package be delivered from a pick-up point, it will be available there the next day after arriving at the terminal.

    There may also be packages where we will contact the recipient for delivery agreement.

    Delivery method depends on the type of shipping and transport method.

  • If you have provided your mobile number or e-mail address to the sender, your supplier may choose whether to notify you when the shipment is en route or ready for dispatch. How many times you get notified depends on which service the sender has chosen.

  • If you have received a notification that is not for you, we may have received the wrong mobile number or email address from the sender. As you can get more alerts for the same sending, please contact us so we can stop further alerts.

  • Depending on the type of shipment you are searching for, you can also track:

    Packages abroad

    Tracking QuickPack

    Mail, Registered letters and Packages from abroad (Track with options. Select country)

Q&A about pick up

  • Packages are available at your local pick-up office, which is either a post office or Post in Store. The tracking will usually show which pick up place the package is on.
    If you get a retrieval without a specified pick up place, you can find this by using your address under the Posten address search..

    Our mail terminals sorts and reload the packages and are not pick-up point for packages. Packages in category 3 are sorted all day and run collectively to the pick-up offices the next day no matter what time the package is sorted at the terminal.

  • There is different delivery times on our shipments.

    If delays occur on certain stretches, this will be added to operational messages.

    Norgespakken and Servicepakken usually uses 2–5 business days depending on the distance.
    Business Package, On the Door uses 1–4 business days depending on the distance.
    Express Overnight: Shipping time for most places is 1 day. These packages are sent by air over longer distances.

  • No. Our terminals are not pick-up point for letters or packages. Only sorting and reloading takes place here.

    Is your package registered as arrived at the terminal, it will normally be delivered the same day or be available at your pick up office the next day. Delivery method depends on the type of shipping and transport method.

  • The deadline for picking up packages and other shipments at post offices is 14 days. Unfortunately, we are unable to accommodate requests for extended deadline.

    Sender owns the consignment until it is delivered and is entitled to return it if it is not retrieved within 14 days. Post offices also need the space for other packages and letters that are constantly arriving.

  • Others may collect packages for you if the sender has not requested legitimized delivery.

    Shipments that must be collected by you personally will appear on the retrieval notification. In addition, some consignments as registered letters may be obtained with mandates and original credentials for both the recipient and the person who retrieves.

    Post offices may refuse other than recipients to collect packages if they are in doubt if you are the right person or have the right to retrieve the package on behalf of the addressee.