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Receiving something from abroad?


When receiving anything from abroad, there are certain things it is important to remember:

  • Parcels worth less than kr 350.–  (including shipping and insurance) and private gifts worth up to kr 1000.– are duty and tax-free. Alcohol and tobacco are not included.
  • Tax and duty have to be paid on parcels worth kr 350.– and above (including shipping and insurance).

Are you planning to buy something abroad and wondering how much you will have to pay?

Import calculator

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Product value + shipping cost

Customs

VAT

Postal customs treatment

Total to pay

Price in NOK. The calculator calculates the value added tax based on today's conversion rate.

See Customs conversion.

*Requires declaration of origin.


Duty-free is not the same as VAT-free

Many items are duty-free, but this does not mean you will not have to pay VAT. If you pass the tax-free limit, which is a total of kr 350.– (the value of the item including shipping and insurance), VAT will be calculated in addition to any customs clearance price.

Parcels worth less than kr 350.–

Be aware that parcels containing both tax-free and taxable items have to be specified in an invoice from the sender. This makes it possible to perform correct customs clearance.

Examples:
1. A parcel to a private recipient contains a book worth kr 500.– and a T-shirt worth kr 200.–, and the shipping and insurance amount to kr 125.–. In this case, the entire parcel is tax-free as only the T-shirt is taxable and hence the value of the products and shipping is below kr 350.–.

2. A parcel contains a book worth kr 500.– and two T-shirts worth kr 200.– each, and the shipping is still kr 125.–. The value here will exceed kr 350.– and you have to pay VAT on the value of the T-shirts, plus shipping and insurance.

Parcels worth more than kr 350.– and simplified customs clearance

All parcels worth kr 350.– and above (including transport and insurance), have to undergo customs clearance on import. VAT must always be paid, while duty is also calculated on a few product groups.

We perform simplified customs clearance for parcels to private individuals that are worth between kr 350.– and kr 3000.–. Restricted products such as alcohol, tobacco and product requiring market control are excepted from this.

This means that:

  • Posten Norge calculates the duty on the products (in accordance with the Customs Act) and forwards the parcel to your delivery location.
  • Posten Norge sends you a pickup notification specifying the amount that you have to pay upon delivery.
  • The product undergoes customs clearance when you pay duty and the price of simplified customs clearance upon delivery.
  • Posten Norge arranges payment of the charges to the Norwegian Customs and Excise Service.

Parcels worth more than kr 3000.– and regular customs clearance

Parcels to private recipients worth kr 3000.– and above or containing restricted products (tobacco, alcohol, medicines and dietary supplements) must undergo regular customs clearance.

Posten Norge carries out customs clearance of your parcel directly on arrival if the customs documentation is available on the outside of the parcel.

The parcel is forwarded to your delivery location as soon as possible. You also authorise Posten Norge to carry out customs clearance when you pay the Cash on Delivery amount for the parcel and acknowledge receipt.

If you have opted out of customs clearance by Posten Norge, we will contact you when your parcel has arrived at our warehouse.

Missing customs clearance papers

Some parcels from abroad have no customs clearance papers. For your parcel to undergo customs processing, necessary information about the contents and value of the parcel must be available. If we do not have this information about the parcel, the parcel will be retained temporarily by Posten Norge. We will send you a text message or an arrival notification.

The message you receive will provide information on why the parcel has been stopped and what you have to do to allow it to undergo customs processing here. You can submit missing information here.

Please be aware that the parcel will be retained by Posten Norge and not the Norwegian Customs and Excise Service. Parcels are allowed to remain at our warehouse for 14 days from arrival.

Age check

When tobacco and alcoholic drinks are imported, an age check will be carried out on delivery.

The recipient must pay the checking charge of kr 49.– + VAT.

Questions & answers

  • 1. Where do I find details of the value from which charges have been calculated?

    The calculation data is worked out from customs clearance documentation from the sender and is stated on the invoice which we send you. This invoice is included with the parcel.

  • 2. Why has Posten Norge used a different exchange rate that pushes the value up to over kr 350.–?

    For all customs clearance, Norwegian Customs uses a separate exchange rate (conversion rate) which is calculated on the basis of the currency exchange rate at Norges Bank.

    This conversion rate is valid for one week at a time and is generally published on the Thursday of the preceding week. This is because importers have to be able to predict what fees they will have to pay in duty and charges. To check the customs clearance charge for your parcel, therefore, you have to monitor the exchange rates provided by the Norwegian Customs and Excise Service, which can be found at toll.no.

  • 3. What is it mean when I receive a message titled “Customs information query”?

    Posten Norge has sent you a text message or arrival notification to let you know that you have received a parcel from abroad that is missing customs documentation/information, or that this documentation/information is incomplete. Your parcel is being kept at the Posten Norge warehouse to await customs processing.

    It is important for you to obtain the information we ask for in the arrival notification. When we receive this information from you, your parcel will undergo customs processing and we will send it as soon as possible.

    You can submit missing information from this page.

  • 4. Why do I have to pay a customs clearance price to Posten Norge when I do my own customs clearance?

    Posten Norge has to cover its costs linked with the processing of all parcels, including parcels to customers who perform their own customs clearance.

    The price recharges the basic price charged to cover our costs for performing statutory tasks such as: arrival processing, registration of parcels and mandatory customs warehouse accounts for the Norwegian Customs and Excise Service. The statutory tasks do not simply disappear if the customer performs their own customs clearance. Norway Post performs “simplified customs clearance operations” automatically, but customers can opt out and perform their own customs clearance as regards regular customs clearance (value of goods over 3000.– kroner).

  • 5. The duty/VAT may be calculated incorrectly. Now what do I do?

    Always check the pickup notification before you collect your parcel!

    If you think the import duties have been calculated incorrectly, it is very important for you to get in touch with customer service before collecting your parcel. The specification of goods and their value applied to/sent with the parcel forms the basis for the calculation of charges.

    If you can document the fact that the value specification is incorrect and demand recalculation, please contact us as soon as you receive the pickup notification, or at the latest two days before the pickup deadline. You can get in touch with Customer Service Overseas on tel. 22 03 00 00, Monday–Friday, 08.00–18.00. Contact us via email:

    If the charge has been calculated incorrectly but Posten Norge is not to blame, you have the following options:

    * Send an application to your local customs office and ask for the charges to be recalculated. You have to also send the customs paperwork that you received from Posten Norge. You also have to explain what you think the correct charge should be and enclose documentation supporting this view.
    * You can also ask Posten Norge to apply for recalculation of the charges on your behalf.

  • 6. Why does Posten Norge charge for simplified customs clearance?

    The price covers costs relating to statutory tasks which Posten Norge has to carry out: Arrival processing, registration of the parcel and mandatory customs warehouse accounts for the Norwegian Customs and Excise Service.

  • 7. Why do I have to pay duty and VAT on this item?

    You have to pay VAT on goods you import in the same way that you pay it on goods you buy in Norway. This is also applicable to gifts in excess of kr 1000.–.

    Most groups of goods are duty-free at present. Individual goods such as clothing and bedlinen produced outside the EU are still subject to duty. A duty rate of 8 per cent (set by the Norwegian Customs and Excise Service) is applied in the case of “simplified customs clearance”.

  • 8. What does simplified customs clearance mean?

    The Norwegian Customs and Excise Service has authorised Posten Norge to perform simplified customs clearance of parcels to private individuals that are worth between 350.– kroner (including transport and insurance) and kr 3000.– (excluding transport and insurance). This scheme does not include restricted products such as food items, alcohol and tobacco products.

    Simplified customs clearance means that:
    • you pick up the parcel at your collection point.
    • you pay charges and a simplified customs processing price upon delivery.
    • you do not have to state your personal ID number.
    • you avoid expensive extra work that will cause you delays.

  • 9. Is it still cheaper to declare your own customs duty on parcels valued at 350.– to 3000.– kroner?

    No, doing your own customs clearance and simplified customs clearance cost the same.

    Only at product values of kr 3000.– and above will you pay approximately half the price by ensuring that you perform customs clearance of the parcel yourself.
    Posten Norge has to cover costs associated with the processing of all parcels, including parcels where the customer performs their own customs clearance. The price you pay covers Posten Norge’s costs for performing statutory tasks such as:

    * Arrival processing.
    * Registration of parcels.
    * Mandatory customs warehouse accounts for the Norwegian Customs and Excise Service.

    These statutory tasks do not simply disappear if you perform your own customs clearance.

    Information on private imports can be found at toll.no.

  • 10. I have ordered books and have to pay VAT. Why?

    Books are normally duty-free. If your parcel contains other items that are not specified in the customs documentation, you have to pay VAT for the parcel – this is correct.

    If the customs documentation specifies each individual item, only other items will be dutiable. In other words, no VAT will be applied to the books.

  • 11. I do not want to collect a parcel that I have received from abroad. Do I have to pay the charges?

    No, you do not have to pay charges.

    The parcel will be returned after 14 days if you do not do anything.

    If you want the parcel to be returned before the 14 days are up, you have to write “Return, refused to accept” on the pickup notification and send this to Posten Norge. The sender will be charged return postage for parcels.