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Customs and sending a package abroad

When sending packages abroad, anything you send has to undergo customs clearance in certain cases:

  • Goods valued at 5000.– kroner or more, without restrictions.
  • Goods requiring temporary export, such as goods for repair.
  • Goods being returned, e.g. faulty goods or goods for temporary import.

Essentially, all parcels containing more than a standard letter must undergo customs processing. The customs authorities require customs documentation showing the contents and value to be enclosed with the parcel.

And remember that the parcel may be stopped if there are any problems with the documentation!

Find out more about how to fill in customs documents correctly.

When you send parcels abroad, customs clearance is included in the price you pay to send the parcel. However, customs clearance is not included in the price for letters containing items requiring customs clearance.

The customs clearance cost of 341.– kroner will be invoiced in arrears.

As the sender, you are responsible for enclosing the correct information about your parcel. Therefore, it is important for you to find out what you are allowed to export to the country you are sending to in order to make sure your parcel will arrive at its destination.

Be aware that Svalbard and Jan Mayen count as “abroad” for customs clearance purposes. Customs documents to countries outside Scandinavia must be completed in English.

Questions and Answers

  • 1. Why has the package I want to send been stopped by Posten Norge?

    All packages to other countries must undergo customs processing to assess whether the parcel is to undergo customs clearance.

    If the parcel has no documentation indicating the contents and value of the parcel, we have to stop it and ask the sender to obtain the necessary documents or information concerning the contents of the parcel. To prevent stoppages and delays, it is important always to ensure that a customs invoice has been filled in and included with the parcel. The package will be returned to sender after 14 days.

  • 2. I have to send a broken item for repair. Why do I have to state how much it is worth?

    Customs regulations state that all goods have a value. This is why all parcels exported from Norway have to have documentation indicating the contents and value of the parcel. If you require a replacement item, or if your item is to be repaired abroad, you will be able to avoid paying new import charges (VAT) when you receive your parcel back.

  • 3. Why is it not possible to define a value “0” or leave the field blank?

    According to the customs authorities, all goods have a value and hence the value has to be specified.

  • 4. Why do the goods have to undergo customs clearance?

    The customs authorities’ regulations on how customs clearance is to be carried out and what is to undergo customs clearance are applicable to all parcels. Posten Norge operates in compliance with the regulations defined by the customs authorities.

  • 5. Why do I have to state my personal identification number?

    The Norwegian Customs and Excise Service requires personal identification numbers to be recorded during customs clearance of import and export goods. The aim of this is to identify private individuals trading with partners abroad.

  • 6. Why do I have to do fill in a customs invoice when I have already written the same information on the address card?

    The customs invoice has to be completed in detail to prevent the customs clearance process being stopped. Different rules in the various receiving countries mean that detailed customs invoices (pro forma invoices) are generally required. You can download a customs invoice from the list below.

  • 7. What happens when I give Posten Norge customs clearance authorisation?

    This means you give Posten Norge permission to carry out customs clearance on parcels that you send using Posten Norge services. This customs clearance authorisation can be withdrawn at any time.

  • 8. Does the recipient have to pay anything?

    The various receiving countries have different rules on import duties charged. Contact the embassy for the receiving country to find out what duties will have to be paid.

  • 9. Why does an invoice have to be filled in, and how do I obtain that?

    If you sell an item to a person or company abroad, a trade invoice has to be supplied with the item. If other items are being sent that are not for sale, such as gifts or goods being returned, a pro forma invoice must be included with the item. Posten Norge has created the customs invoice, which is a joint form. This has to be used for sales or pro forma dispatches. This form is part of the address card for packages. You can also download the customs invoice here.

  • 10. Do I have to pay for export customs clearance?

    In the case of packages being sent abroad, the price of customs clearance is included in the postage/shipping cost paid when you dropped off the package. Posten Norge will submit a customs clearance invoice in arrears for goods in letters that require customs clearance.