Customer service
Useful tools
- New prices 2017
- Track and trace
Track packages and letters by shipment or package number
- Postcode finder in Norway
This service is designed to help you find the correct address and postcode
- Change of address
When you are going to move house or travel somewhere, we can help you have your mail forwarded or stored
- Complaints and feedback
The complaint may be submitted orally or in writing, addressed to Customer Service;
- by phone: 04004
- by mail: Norway Post, Customer Service, Kjøita 10, NO-4630 Kristiansand
- by e-mail: kristiansand.kontaktsenter@posten.no
- or by filling out this form
Written complaints may also be submitted to the Post office, Post in Shops or the rural postman. Norway Post will advise clients on appeal and help to formulate complaints in writing if the customer wants it. Written complaints should normally be decided within 14 working days and no later than 30 days. If circumstances dictate that the deadline of 14 days cannot be complied, there will be given preliminary answers where the customer is informed about the expected processing time.
- 01Where is my package?
You can track your package if you have a dispatch number. Select track and trace in the tool menu at the top of this page.
- 02Can I collect my package at the depot?
Unfortunately our sorting depots do not have facilities for personal collection of mail.
- 03I have a package which has to arrive tomorrow. What service should I use?
If you use Norway Post’s Express Overnight service we will deliver the parcel by 9:00am to most towns within Norway.
Read more about Express Overnight
Here you can find out about prices, delivery towns, terms and conditions. If you are unsure or need more help you can contact us on tel. 04004 or go to your nearest post office.
Calling from abroad + 47 21316250.
- 04How long will it take for my package from abroad to clear customs?
If all the information and customs documents are present on import, the mail should clear customs within 24hrs after arrival from the sending country. The mail will then be forwarded to your collection office or delivered to your address. If you have a dispatch number you can track the mail using Track and trace.
- 05Can you hold my post while I am away?
Yes. Are you going away for a short time and do not want to receive your post?
Go to safe-keeping of post - 06I am changing my address - who should I tell?
If you want your post sent to your new address you have to let us know about your change of address. You can also send notification to friends, acquaintances and business associates. It's free to register new address.
Are you moving house?
Go to permanent change of addressAre you going away for a short time and want to receive your post?
Go to temporary change of address - 07Where can I find prices for sending letters or packages?
- 08Where can I find out about the opening hours of post offices?
You can find the opening hours for individual post offices and Post in Shops by using our map service (in Norwegian). Put in your post code or town to look for the post office you want information about. You will get information about opening hours, delivery deadlines, addresses etc.
PS! The map service is only in Norwegian language. (ex: Søk = search)
- 09Where is my post office?
You can find your nearest post office by using our map service (in Norwegian). Select the post office you want information about by putting in the post code, town etc. This post office might not always be the same as your collection office. Contact customer service tel. 04004 if you are not sure. Calling from abroad + 47 21316250
PS! The map service is only in Norwegian language. (ex. Søk = search)
Contact Customer Service:
04004 04004
(approx. 39 øre pr. min.)
Calling from abroad + 47 21316260
Contact us by e-mail: kundeservice@posten.no
Opening hours Customer Service:
Mon-Fri: 8:00 am - 6:00 pm
Sat: 9:00 am - 2:00 pm
Postal address
Posten og Bring Kundeservice
Postboks 2190
5504 Haugesund