Customer service

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From 1 January 2024, the authorities will abolish the 350 kroner threshold

This means you have to pay import duties from the first kroner on the vast majority of your purchases from abroad.

You should know this before shopping online from foreign stores

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Tracking help

We have collected some of the things that most people are wondering about. Feel free to try our chatbot which often provides more tracking details.

Detect fake e-mails and SMS

It is not possible to give a summary of what a fraudulent e-mail or SMS looks like, as this can change quickly. It may be about tracking, that a parcel is ready for collection and that a fee must be paid.

Pick up or send from parcel locker?

Do you have any questions? Or do you have a problem when you pick up a parcel from a parcel locker?