Customer service
Get answers to your questions in the topics below, or try a chat with our digital employee.
What's current now:
Tracking help
We have collected some of the things that most people are wondering about. Feel free to try our chatbot which often provides more tracking details.
Detect fake e-mails and SMS
It is not possible to give a summary of what a fraudulent e-mail or SMS looks like, as this can change quickly. It may be about tracking, that a parcel is ready for collection and that a fee must be paid.
Pick up or send from parcel locker?
Do you have any questions? Or do you have a problem when you pick up a parcel from a parcel locker?