Help and customer service
Are you wondering where your parcel is or need help with a shipment? You can chat with us here or find answers to frequently asked questions.
What can we help you with?
Our digital assistant is available to answer your questions around the clock.
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Common Questions and Answers
Tracking help
We've gathered answers to the most common questions. Feel free to try our chatbot, which often provides more detailed tracking information.
Customs and sending abroad
Here you’ll find answers to the most frequently asked questions about receiving or sending parcels abroad
Pick up or send from parcel locker
Do you have questions about collecting or sending items through Parcel locker? Here you’ll find the answers.
Questions about shipping in Norway
Sending something within Norway? On this page, you’ll find out how to proceed.
Questions about my address and mail
Keep track of your address, household, and the postal services you need. Here, you’ll find answers to questions others have also asked.
Detect fake e-mails and SMS
It can be challenging to distinguish genuine messages from fraudulent ones. Here, you’ll learn how to protect yourself against scam attempts.
Find us on the map
Looking for the nearest collection point or drop-off location? On the map, you’ll find the options available near you.
Complaint and claims
We’re here to help you with guidance and drafting complaints, should you need it.
Contact us
Can't find the answer to your question? We're here to help via chat, phone, and voice assistant.
Have you paid double VAT and need a receipt?
If you have paid VAT to the online store but still receive a VAT payment request from Posten, you must contact the online store you purchased from. They are responsible for correcting and refunding the VAT you paid in connection with the purchase. Do you need an English receipt to send to the online store? Here’s how to do it:
- Go to www.posten.no/en/import-duties
- Enter the tracking number for your package and click on “Go to payment”
- Choose between the Norwegian or English version of the receipt