Use our online service
Send parcels abroad
- Save time and money – buy the address label online
- Use our online solution for address label and information about content
- Maximum weight 20 kg
No printer at home?
Bring the QR code and parcel to one of our drop-off points and show the QR code on the receipt to an employee who prints an address label, or you can use the self-service printers.
Feel free to read how the order is made:
Register all goods, gifts or items you are going to send. Although not all item lines appear on the address label, they will appear in the electronic customs information sent to the recipient country. The physical address label has limitations in relation to how large it can be.
- Weigh the parcel when it is properly wrapped using a baking scale, bathroom scale or luggage scale. (For shipments to Svalbard – see which shipping method to use.)
- Check that the measurements do not exceed the maximum size, see further down.
- The next step is to fill in information about the sender, recipient and what the parcel contains (write this in English).
- Avoid return; write exactly what the content is in the customs document. Writing "Gift" does not hold.
- Information must be unique for each shipment/parcel.
and remember that in some cases you must fill in and attach an additional customs invoice (proforma invoice), see below. - Note: For enterprises in Sweden and Denmark, you must fill out this customs invoice in addition.
- Pay for the shipping
- Bring the parcel to one of our drop-off points and show the QR code on the receipt to an employee who prints an address label for you, or you can use the self-service printers.
- Or print the documents at home – remember to sign the customs document.
- Bring the print and parcel to Posten.
- Request a plastic pocket for the documents. Attach the plastic pocket to the parcel with the address and barcode visible.
Search for information about what you can and can't send to each country.
New changes to the USA from 24 July 2026
From 24 July 2026, the threshold for advance payment of duties and taxes will increase from USD 800 to USD 2,500. The change applies to shipments arriving in the USA on or after 24 July 2026.
To support these changes, our booking solution has been updated starting 17 July. At the same time, US tariff rates will be adjusted. When booking your shipment, you will receive practical guidance in the booking solution showing which rules and charges apply to the goods you are sending.
New customs requirements for the EU from 1 July 2026
From 1 July 2026, the EU introduced new customs rules that have direct implications for goods sent from Norway to consumers in EU countries. The most important change is that customs duties will now also apply to low-value consignments (up to EUR 150), which were previously exempt. The services apply from July 1st 2026, and payment for services covered will only apply from September 2nd 2026. (See below the pane "Other services".)
The regulatory change applies to Norwegian businesses that sell or send goods to private individuals in the EU. It also applies to private individuals sending goods to private recipients in the EU. Some exceptions have been made. See "Frequently Asked Questions" (the FAQ) for more information about which exemptions apply.
In several EU countries, the new customs duty of EUR 3 per item line is required to be paid in advance for B2C shipments (sales of goods from business to private individuals) sent under the IOSS scheme. The VAT is handled as before through the IOSS scheme and does not have to be paid again upon import. As of today, this applies to the following EU countries: Austria, Belgium, Denmark, Finland, France, Germany, Luxembourg and Portugal.
Posten Bring has launched a web solution only on posten.no to handle this in an efficient way, so that customs duty can be paid already when ordering IOSS shipments.
In this FAQ, you will find answers about what the new rules entail, which shipments are affected, which exceptions apply, and how you as a customer will be impacted in practice.
For parcel abroad, the following restrictions apply:
- Parcel can not be longer than 120 cm, wider than 60 cm and/or higher than 60 cm.
- The parcel must be at least 23 cm long, 23 cm wide and 1 cm high.
- Parcels must have outer packaging
- Maximum 20 kilograms per parcel
- Parcels can not have roll shape
The parcel can be shipped to the whole world, but tracking is limited to most countries in Europe and North America.
When you ship with Posten, you must attach a customs invoice (proforma invoice) in the following cases:
- to companies in Sweden and Denmark
- the content has a value from 5000 kroner, without restrictions
- the contents require a temporary export, such as goods for repair
- content returned such complaints or admission
- to Svalbard you buy Norgespakke™, and attach a customs invoice (proforma invoice)
You will receive a plastic pocket for the customs invoice (proforma invoice) at Posten.
Avoid return from the country of destination due to inadequate documentation or several shipments are linked to one joint customs invoice/customs documentation.
Forbidden content and restrictions
The parcel must not contain weapons, ammunition, live animals, remains, tobacco products, dangerous goods or valuable contents such as gold, silver, precious stones, coins, banknotes or securities. The content must also not exceed a value of 100,000.– kroner per parcel.
Search here for more information on which rules apply to which countries.