Terms for parcel abroad

Sender and Recipient 

Primarily for private individuals, but businesses may also use this service. The recipient may be a private individual or a business. 

Product Use Criteria 

Purchase the service here or pay upon drop-off. 
For shipments with commercial value, a customs tariff number (minimum six digits) must be provided. If the seller uses IOSS for EU countries, this number must be included. 

Destinations 

Worldwide, subject to special circumstances beyond our control. See countries where parcels cannot be sent. 

Drop-off 

Shipments must be handed in at a Posten Bring drop-off location. 
For shipments with a value above NOK 5,000, as well as goods to be returned or sent temporarily out of Norway (e.g., for repair), a customs invoice must be attached. 

Address Card 

Complete electronically here, or at a Post in Shop for an additional fee. 
The address card must be fully completed, legible, and filled out in English. 
Customs tariff number is mandatory for businesses. 
The sender is responsible for ensuring all necessary and correct information/documentation is provided and attached. 

Delivery Time 

Varies by destination and country. Find information for each country here. 
Stated delivery times are indicative only and cannot be guaranteed. 
Delivery time is stated in business days (Monday–Friday), from departure from Norway to delivery to the recipient or arrival at the pick-up office in the destination country. Additional time may be required for customs clearance, depending on whether the necessary documentation is included and correctly completed. 

Time Guarantee 

No. Posten Bring does not provide a time guarantee for this service. 

Delivery 

Depends on the regulations of the recipient country: delivery to the recipient’s door, via post office/pick-up point, or customs office. 

Undeliverable Parcels 

Parcels that have been attempted to be delivered, or not collected at the pick-up office within the deadline, will be returned (unless the sender has clearly indicated on the transport label that they renounce the parcel). 
On return, the sender must pay the same price as for a new parcel to the relevant country, payable upon collection at the delivery location. 
For sender-paid shipments (0–800 USD) from the USA, customs duties will not be refunded by US Customs and Border Protection (CBP). 

Liability 

Posten Bring compensates the value of the shipment according to the rules set by the Universal Postal Union. Compensation is based on the parcel’s weight and cannot exceed the documented value of the contents. 
For loss or damage outside Norway, compensation is limited to: SDR 40 (approx. NOK 550) per parcel plus SDR 4.50 (approx. NOK 60) per kg plus postage. SDR is a currency composed of several currencies. See exchange rates at Norges Bank. 
For loss or damage within Norway: Postal Act (up to NOK 10,000 + postage). For goods to the USA, customs clearance compensation is also paid. 
Claims for compensation must be made without delay by the sender, and the value of the contents must be documented. Claims expire one year after the day following the parcel’s submission. 
Relevant documentation may include: 

• Copy of receipt for purchase of the item/contents 

• Copy of address card/customs declaration and postal receipt 

• Photo of parcel packaging, or description of markings/logos to identify the parcel 

• In case of damage: photo of damaged item/contents and inner/outer packaging 
  Posten Bring is not liable for consequential damages. 
  If the shipment is later found and delivered, any compensation paid will be refunded. 
  If the shipment is delivered with damaged contents, the recipient must immediately report this to their local postal company. We recommend the recipient obtains a copy of the damage report or a case number. The sender in Norway can then contact Posten Bring for further processing. 

Posten’s Processing of Personal Data 

Posten’s processing of personal data in connection with the provision of the service is regulated by at https://www.posten.no/en/privacy-policy. It provides information about how we process your personal data and your rights. 

Insufficient Postage and Fees 

The sender is responsible for ensuring correct postage is paid. If insufficient postage is paid, the sender must pay the missing amount plus an additional fee. The sender will receive a notification to pay the outstanding amount. 
For countries with sender-paid fees, the sender must ensure all information about the contents and origin is correct and pay all applicable fees. If incorrect information is provided, resulting in extra fees due to reclassification, the sender must pay the missing fees plus an additional fee. The sender will receive a notification from Posten Bring to pay the outstanding amount. 
For shipments to the USA, the origin of the goods determines the customs fee. 

Maximum Dimensions and Weight 
Maximum weight: 20 kg 
Maximum dimensions: 120 x 60 x 60 cm 
Minimum dimensions: 23 x 13 x 1 cm 
Note: Some countries have lower maximum weight and size limits. Always check what the recipient country allows here. 

Price 

The price is calculated according to the current price list. 
Any export declaration is included in the price, paid by the sender. Any import declaration, VAT, customs, and import fees are generally paid by the recipient, except in countries where sender-paid import fees are required. 

Labelling 

Parcel Abroad address card and customs documents. 

Packaging 

The sender is responsible for ensuring the contents are securely packed. Multiple handling and sorting operations occur during transit, so packaging must be solid and appropriately sized. Contents must be surrounded by shock-absorbing material to protect against pressure and impact. 
Read more about packaging here. 

Dangerous or Prohibited Contents 

Parcels may not contain valuables such as gemstones or precious metals (gold, silver, platinum), cash or securities, weapons, ammunition, live animals, human remains, cigarettes or other tobacco products, or dangerous goods. 
The market value of the contents must not exceed NOK 100,000 per parcel. 
The sender is responsible for ensuring the shipment does not contain items prohibited from import into the recipient country. Check what can be imported to each country here. 
The sender is also responsible for ensuring the shipment does not contain items prohibited from being sent. Read more here. 
Certain types of goods are subject to specific restrictions, which the sender is obliged to be familiar with. Posten Bring is not responsible for the contents of the shipment. 
Sending dangerous or prohibited items is at your own risk, and Posten Bring does not cover damage or loss. False or misleading declarations may result in fines, liability for damages, or confiscation of the shipment. 

Tracking 

Yes. Customer service will assist you with tracking to countries where you cannot track the parcel yourself. 

Customs Clearance/Documentation 

The address card must be supplemented with a customs declaration and invoice, signed manually. 
Customs invoice/related documents apply only to one parcel. 
For shipments with a value above NOK 5,000, as well as goods to be returned or sent temporarily out of Norway (e.g., for repair), a completed customs invoice, signed manually, must be attached. 
Find the customs invoice here. 
Customs procedures in other countries are beyond our control, and the recipient is generally responsible for import clearance. 

Recall Requirements 

The sender may recall the shipment as long as the postal company in the recipient country participates in the recall service. 
There is no guarantee that we can stop/change the parcel. 
Recall must be paid in advance at a Posten Bring drop-off location, and the amount is not refunded if we cannot stop/change the shipment. If recall succeeds, return postage is added. 
Find recall prices here. 
Check which countries participate in the recall service here. 

Complaints 

Complaints must be submitted within a reasonable time. See Posten Bring’s general delivery terms for postal services. 

Limitation Period 

Claims for compensation expire one year after the day following the submission of the postal shipment. See Posten Bring’s general delivery terms for postal services.