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Terms and Conditions for customs clearance when receiving parcels from abroad


Receiving a parcel from abroad: Parcels and letters containing dutiable contents (goods)

To ensure quick delivery of imported goods, Posten Norge carries out automatic customs processing if sufficient documentation is available to make this possible and the recipient has not opted out of this service.

For Posten Norge to be able to carry out customs processing correctly, Posten Norge requires the sender to have sent and filled in documents (invoice, address card, customs declaration/customs label) correctly.

Norway Post will contact the recipient if any documentation is missing. Posten Norge would like to emphasise that a fee may be charged for collection of missing customs clearance documentation.

For declaration/customs clearance of an item, the recipient’s personal identification number (11 digits) must be stated for customs clearance purposes, pursuant to the customs clearance regulations. If Posten Norge does not have the recipient’s personal identification number in its records, the recipient will be asked to provide this information before the item can undergo customs clearance. When the recipient’s personal identification number is recorded in one of Posten Norge’s databases, this information will be encrypted and may be used by Posten Norge for services at a later date where necessary. No personal identification number is required for goods worth less than NOK 3000 that can undergo customs clearance using a simplified customs clearance solution.

Posten Norge accepts no compensation liability in the case of delays or incorrect declaration caused by incorrect information, i.e. errors made by the sender or recipient.

Posten Norge’s customs clearance prices for the customs processing service

The recipient himself must pay the customs clearance price charged by Posten Norge for either simplified customs clearance or regular customs clearance, in addition to import duties levied by the government (VAT and any duty). Shipments falling under the duty-free/free limit will be sent receiver without Posten requires a price for customs clearance.

Payment of import duties and any customs clearance price will normally be demanded when dutiable goods are delivered to the recipient.

Private individuals are not allowed to import certain items.  Items with associated restrictions may mean that the recipient must have a special permit or licence to import the item. More information about this, along with information about import duties, can be found on the Norwegian Customs and Excise Service website.

Posten Norge would like to emphasise that it is possible to opt out of the Posten Norge customs clearance service if you wish to perform customs clearance under your own auspices. Reservations are made upon request to the Posten Norge customer service team prior to importing. Reservations may be made for individual parcels or future parcels.  When delivering postal parcels where the recipient himself has arranged for customs clearance, the recipient will be charged a processing fee in order to cover Posten Norge’s costs for arrival processing, registration of the parcels, mandatory customs warehouse storage and receipt of customs clearance documentation from the customer.

Privacy policy

All processing of personal data in connection with customs services is done by Posten Norge AS in accordance with the requirements of the current EU General Data Protection Regulation (GDPR). For more information, please refer to our website regarding privacy and security.