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Terms and Conditions for QuickPack Cash


Documents and goods to more than 200 countries with QuickPack Cash. Customs processing is included. (Import duties and VAT may be added.)

Dimensions and weight

Maximum dimensions: 120x60x60 cm
Maximum weight: 35 kg per item

Packaging

Free packing boxes are offered. You can also use your own packaging.

Drop-off

Post offices and selected in-store sub-post offices.

Delivery

To the recipient’s door.

Redirection

Within 2 working days to most central locations in Europe/North America, and delivery within 3–4 working days to most parts of the world.

Tracking

Parcels can be tracked using their parcel numbers or references. Contact Customer Service on tel. 22 03 00 00 for alternative electronic tracking options, or if you have any queries.

Labelling/contents

A standard consignment note must be completed in English. All fields must be completed.

Packages may not contain: weapons, ammunition, live animals, waste materials, cigarettes and other tobacco products, dangerous goods or valuable contents such as gold, silver, precious gems, coins, bills or securities, food or medicines. For further information, please contact Customer Service on tel. 22 03 00 00.

Customs clearance documents

Pro forma or commercial invoices are enclosed with documents over 5 kg and all types of goods, including gifts.

Compensation

Limited liability:

Covers loss, damage, shortfalls or delays up to SDR 17 (approx. NOK 160) per gross kilo of goods weight.

Enhanced liability:

Covers loss and damage up to NOK 16,000 and can be purchased for a fee of NOK 160. Except for hazardous goods and readily marketable items such as glassware, art, mobile phones, jewellery and securities.

Subsequent damage compensation is not covered.