Terms for QuickPack Cash

Documents and goods to more than 200 countries with QuickPack Cash. Customs processing is included. (Import duties and VAT may be added.)

Dimensions and weight

Maximum dimensions: 120x60x60 cm
Maximum weight: 35 kg per item

Packaging

Free packing boxes are offered. You can also use your own packaging.

Drop-off

Post offices and selected in-store sub-post offices.

Delivery

To the recipient’s door.

Redirection

Within 2 working days to most central locations in Europe/North America, and delivery within 3–4 working days to most parts of the world.

Tracking

Shipments can be tracked by shipment number. DHL is mostly used for forwarding and the package then gets a new tracking number. The customer receives an SMS or e-mail with information about the new tracking number and which carrier the package has been forwarded with. Contact Customer Service on telephone 22 03 00 00 if you do not receive an SMS or e-mail about the tracking number.

Labelling/contents

A standard consignment note must be completed in English. All fields must be completed.

Packages may not contain: Weapons, ammunition, art, live animals, remains, biological material of humans and animals, cigarettes and other tobacco products, dangerous goods, valuable contents such as gold, silver, precious stones, coins, banknotes or securities, as well as food and medicine. 

For further information, please contact Customer Service on tel. 22 03 00 00.

Customs clearance documents

Pro forma or commercial invoices are enclosed with documents over 5 kg and all types of goods, including gifts.

Compensation

Limited liability:

Covers loss, damage, shortfalls or delays up to SDR 17 (approx. NOK 160) per gross kilo of goods weight.

Enhanced liability:

Covers loss and damage up to NOK 16,000 and can be purchased for a fee of NOK 160. Except for hazardous goods and readily marketable items such as glassware, art, mobile phones, jewellery and securities.

Subsequent damage compensation is not covered.