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Information on the processing of personal data for Registered letters

This privacy notice describes how Posten Bring (hereinafter referred to as “we”) processes your personal data when using Registered letters.

In addition to this privacy notice, the general privacy policy of the Posten Bring Group also applies. There you can read more about your rights, how to contact us to exercise your rights, if you have questions, or wish to file a complaint regarding our processing of your personal data.

The data controller for the processing of personal data in connection with the Registered letter service is Posten Bring AS, organization number 984 661 185, Biskop Gunnerus’ Gate 14 A, 0185 Oslo.

1. What personal data we process and why

Registered letters can be ordered online or at service counters. During the ordering process, the sender’s and recipient’s name, address, phone number, and email are provided. The sender’s and recipient’s name and address appear on the address label and will also be used if the item needs to be returned.

For orders placed online, the email address is used to send you a receipt once the order is completed.

The payment information collected is used to charge for the service.

  1. Purpose: To deliver the letter to the correct recipient and pickup location. The sender’s address is used for potential returns. Personal data processed: Sender’s and recipient’s name and address.

    Legal basis: Necessary for the performance of a contract.
     
  2. Purpose: To send confirmation of submission and receipt of purchase to the sender. To inform the recipient that the item has arrived at the pickup location. Personal data processed: Email address and phone number.

    Legal basis: Necessary for the performance of a contract.

2. How we share your personal data

We only share your personal data to the extent that (i) it follows from this privacy notice, (ii) we are required to do so by law, regulation, or order from a public authority, or (iii) such sharing is necessary to protect our interests, for example, to defend against claims.

Any sharing beyond what is mentioned in this section requires your consent. This does not prevent us from using data processors to process personal data on our behalf (under a data processing agreement).

All processing of personal data we carry out takes place within the EU/EEA area.

3. Retention period

We retain your personal data for as long as necessary for the purpose for which the data was collected. Shipping information is stored for 12 months before being deleted, and all obligations arising from the contractual relationship have been fulfilled.

4. Questions and complaints

If you have questions about our processing of your personal data, you are welcome to contact our Data protection officer: personvernombud@posten.no

If you believe that our processing of personal data does not comply with what is described here or otherwise does not meet the requirements of data protection legislation, we encourage you to contact us. You may also file a complaint with the Norwegian Data Protection Authority. You can find their contact information on their website: www.datatilsynet.no/en.