Return

How to send parcels in return

Online stores can easily arrange for you to return items you do not want to keep.

The online stores can create a ready-made address label that you paste on the package. The type of address label determines which forwarding method to use. In this way, Posten invoices your supplier and not you. The only thing you do is apply the sender's name and address before you deliver the package to Posten.

It is important to remember that not all packages can be returned to Posten. If you have a return label from another company, packages must be delivered where you picked it up.

Return or exchange of goods purchased online from abroad

In order to get a refund of customs and fees when returning or exchanging goods purchased online, you must be able to document that the goods have been customs cleared in Norway and it is sent in return.

If an item previously been cleared into Norway and is sent back to the country it came from, you can apply to get fees refunded.

Read more about return or exchanging goods at Toll.no. Posten can also apply the Customs for a refund for you.
Read more about customs clearance of goods

Tracking

Return shipments can be tracked by the tracking number. However, the return of small packages can not be traced.

More about return on our business site.