Delivery options for e-commerce


Delivery options

Get the goods delivered the way you want.

Once you have shopped online, you can select how quickly you want the item and where you want the item delivered. All online stores can offer these delivery options:

1. Pick up at Posten

  • You can pick up the package yourself at the post office or Post in Store
  • You can track your package and get the status of your package
  • Electronic notification allows you to retrieve the package earlier
  • Climate-neutral delivery

Delivery

Shipping time is usually 1–3 business days, depending on the distance. The package can be delivered all over the country, including Svalbard.

The package is supplied climate neutral. This means that Posten Norge undertakes to reduce the greenhouse gas emissions of the transport and, in addition, compensate for the remaining emissions.

Notification

You are notified that the package has arrived by SMS, e-mail or retrive message in the mailbox. If you are unable to retrieve yourself, you can order home delivery as you trace the package.

Tracking

The package can be tracked using the tracking number.
Download our Android and iOS tracking app.

Optional post office

You can also choose to pick up the consigment at another post office/Post in Store than your local.

Pakkeboks (parcel box)

You can also choose Pakkeboks as the delivery method when shopping in the online store. Download the Pakkeboks app and register with your phone number. You will be notified when the package is on its way and when it is ready to be picked up. To retrieve your package, use the app to easily open the slot. More about Pakkeboks and where they are located.

2. In the mailbox

Delivery in the mailbox applies to goods weighing up to two kilograms.
The item is delivered to your mailbox as long as it fits.

You will receive delivery in the mailbox five days a week. If you shop a lot online, it is a good idea to buy a large mailbox.

From July 7, 2020, we switch to delivery of mail every other day. See more about what the changes entail for you.

Fixed delivery point at home

If the shipment does not fit in the mailbox, where do you want it? You can now have shipments that are too large for the mailbox delivered to a fixed location at home. Read more about fixed delivery point.

3. Home delivery

Home delivery to your door

The service is available throughout the country. You choose which day you want the package to be delivered to your doorstep; between 5pm and 9pm in cities and towns. For the rest of the country, the delivery takes place between 8am and 5pm. You see when we are at your home on the order page. Order Home delivery.

You can request that we leave the package if you are not home. You do this via the receipt.

Delivery In-Home

In order to take advantage of the offer you must have a digital lock or a key locker with code.

All online stores that offer home delivery from Posten/Bring to private individuals have this offer. The shipment must be goods under 35 kg. If the online store does not offer home delivery, you can order delivery to your local pickup location, and then order home delivery from posten.no or Posten app when the package is on its way. More about home delivery inside the door.

Leave package outside your home

Now you don't have to wait at home. Order home delivery with Posten and we can deliver the package even if you are not home. Let us know while the package is on its way. More about leave package.

This is how it works:

  1. Choose home delivery in the online store.
  2. When you receive an SMS from Posten with expected delivery date, you will notify us that we can leave the package.
  3. In addition, you can write a message if the package is to be placed at a specific location near your door.
  4. You will receive an SMS when the package is delivered.
  5. Our drivers do not always have the keys to the front doors of apartment complexes and apartment buildings. The package is left at the front door unless otherwise stated.

4. Delivery the next day

When ordering the express option, the package is delivered to your door the day after ordering at 09:00 or 07:00. In smaller places, delivery time may be delayed up to 16:00. Express can be sent to most places in Norway. You can track your shipment using the tracking number.

Notifications

Once you have ordered an express, you will be notified when the cargo is loaded on the car for delivery, by SMS and/or e-mail. If the shipment can not be delivered, it will be shipped to the local pickup point. You will also be notified via SMS, e-mail or retrieve a note in the mailbox.

Saturday deliveries

If the online store offers it, you can also get delivery on Saturdays between 10:00 and 12:00. An additional fee is added.