Pakkeboks (parcel locker)
Pick up packages in a Pakkeboks (parcel locker)

Parcel locker allows you to pick up your parcels closer to where you live or travel, at all times of the day. Use the Posten app to open the hatch in the parcel locker. You can also return packages via parcel locker.
Parcel box in the city centre

What is Pakkeboks (parcel locker)?

Pakkeboks (parcel locker) is a self-service solution that is placed in neighborhoods all over Norway. Today, Posten has placed parcel lockers in 2,000 locations in Norway, from Mandal in the south to Hammerfest in the north. We even have parcel lockers at Svalbard! The parcel boxes can be left outside and are available around the clock. It makes it easy and flexible to pick up your parcels.

Use the Posten app to pick up parcels in a  parcel locker. You will be notified when the package is on its way and when it is ready for pick-up. Use the app to open the hatch of the parcel locker.

You can now even return goods to online stores via parcel locker. You need the Posten app to reserve and open a slot. In the app, select return and follow the steps.

Parcel box and a man using his smartphone
See how to use Pakkeboks (parcel locker)

Select in the online store

The "Pakkeboks" (parcel locker) is selected as a delivery option when you select the delivery method in the online store, and is available in some online stores. The reason why parcel lockers cannot be selected in all online stores is that some online stores only allow you to select serviced pick-up points, such as Post-in-Shop. We are working to help even more online stores to offer parcel lockers to you as an e-commerce customer.

Our customers love to pick up packages in parcel lockers!

Housing associations and co-owners who already have a parcel locker and have used it for a while are very happy. Our customers give Pakkeboks (parcel locker) 4.8 stars out of 5 and also state this as one of the most popular pick-up options.

Questions and answers that others are wondering about

  • If you enter a shipping address near a parcel locker, you can select "Pakkeboks" as the delivery option in the online store. In some cases, the options will be presented to you as a list, but in some online stores you will need to find a button that says "change delivery location" or similar. Note that not all online stores offer an optional delivery point. Feel free to encourage stores you shop at to add this delivery option if you wish to have a choice about this.

    Tip: Do you want to have your parcel delivered to a parcel locker, even if you do not live close enough for it to appear as a delivery option when you enter your address? Find the "Pakkeboks" (parcel locker) you want to use on the map above and tap it. Then you will see the address of the parcel locker. Use this as your delivery address and you will get it as an alternative in the online stores that offer an optional delivery point.

    In addition, you need to download the Posten app. Sign up for the app and get ready to receive packages more easily!

  • No, it costs nothing more than getting the packages to Post in Shop or a Post Office.

  • Yes, you can share information about the parcel by using the share button in the app.

  • From Tuesday 22 June 2021, you will no longer be able to use the old Pakkeboks app. You get everything you need to pick up from a parcel locker in our Posten app.