Avoid returns
Pickup deadlines at Posten

Shipments must be picked up at Posten by the pick up deadline. After your parcels have arrived at Posten, you have 7 days or 3 weeks to collect them.

For these shipments, you have a 3-week pick-up deadline:

  • Letters that are too large for the mailbox (domestic and from abroad)
  • Registered letter (domestic and from abroad)
  • Insured letters
  • Exceptions for parcels with only a physical pick-up notice (for example a parcel bought via country postman or parcels from abroad) which still have 14 days

For all other shipments, there is a 7-day pick-up deadline:

  • For all shipments other than those mentioned above and which are delivered to a pick-up location, you have a 7-day pick-up deadline. For example, this now applies to:
    • Norgespakke™ small
    • Norgespakke™ large
    • Norgespakke™ with postal collection

You can easily and free of charge extend the pick-up deadline from 7 to 14 days in the Posten app or via SMS.

Exceptions at certain times of the year

  • Easter week: Shipments with a pick-up deadline that falls on Maundy Thursday up to and including the 2nd day of Easter will have the last pick-up deadline on the first working day (Tuesday) after the Easter week.
  • July: shipments with a deadline of July 15th to July 31st will be returned on August 1st.
  • December: shipments with a deadline of December 23rd to December 31st will be returned 3rd day after the new year.
  • Note: Certain senders do not allow the deadline to be extended.

Shipments from abroad, which is stopped in customs clearance due to lack of customs documentation, has a feedback deadline of 14 days before shipments are returned to the sender.

You can upload and send missing customs documentation here.