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Terms for permanent address change

Applicable as from June 2018


General

Permanent change of address entails registration of a new permanent postal address and the forwarding of post from the old to the new postal address in Norway or abroad.

The service may be used by private individuals and may concern one, several or all persons in a household.

A change of address agreement is deemed to have been established when Posten has received a fully completed and correct order, and Posten has sent confirmation to the customer.

Redirection of post

Forwarding concerns addressed post, including:

  • Letters
  • Small parcels
  • Registered letters
  • Insured letters
  • Postal subscriptions for newspapers and magazines (only forwarded within Norway)

Parcels are only forwarded if so requested by the post recipient. The cost of forwarding parcels is paid by the post recipient on delivery.

The following exceptions apply:

  • Forwarding of post cannot be offered for private post addressed to a company (workplace) or institution (hospital, school, hotel, hostel, etc.), or for post addressed Poste Restante.
  • Post with contents (objects) requiring a customs declaration is not forwarded to abroad.
  • Post with Electronic Address Updating (EA) is not forwarded if the agreement between the sender and Posten is “Not forwarded on a permanent change of address”.

Forwarding can be ordered for up to 14 months. When the forwarding period has expired, post addressed to the old address will be returned to sender.

Forwarding of post can start at the earliest four business days from ordering on Posten's website.

Changes to a service ordered

The customer may cancel the service no later than one business day before the agreed start date. Concerning any reimbursement, the customer must contact Customer Service by telephone before the agreed start date.

Before the agreed end date, the customer may interrupt a service that has commenced. No reimbursement is made.

The customer may extend a service that has been ordered or commenced. Costs will accrue for the extension of the service.

Prices and terms of payment

Forwarding of post for two months is free of charge. Details of prices for longer forwarding periods can be found here

Processing of personal data

The data is processed in accordance with the applicable regulations.

Under the Norwegian Postal Services Act, Posten is obliged to undertake nationwide post distribution and to manage a register of addresses. Posten therefore requires all post recipients to be included in Posten’s address register. No consent is obtained for this. National identity number is used to ensure the necessary identification of the post recipient. Posten’s address register is updated regularly from the national population register with national identity numbers, name changes and deaths. Postal addresses are not updated from the national population register.

Additional personal data obtained due to a change of address is necessary for Posten to be able to fulfil the agreement with the post recipient concerning the forwarding of post. This information is stored for as long as it is necessary for the distribution of post.

By contacting Posten's Customer Service in writing, post recipients can receive details of the information concerning them that is included in the address register, and have any errors corrected.

The address details are used to update private and public registers. This is limited to registers in which the person is already listed. By contacting Posten's Customer Service in writing, post recipients may request that their postal address is not used to update their address.

Liability

Posten’s liability for the change of address services is limited to the price of the service ordered. Posten is not liable for any consequential claims. The liability is limited to post distributed by Posten.

Claims must be submitted by the customer without undue delay after the error is discovered, by telephone to Customer Service – (+47) 22 03 00 00, at customer service, or to Posten Norge AS, Posten and Bring Customer Service, P.O.box 1883, NO-4630 Kristiansand

Posten’s general terms of delivery will also apply.

Claims must be submitted by the customer without undue delay after the error is discovered, by telephone to Customer Service – (+47) 22 03 00 00, at customer service, or to Posten Norge AS, Posten and Bring Customer Service, P.O.box 1883, NO-4630 Kristiansand.