Terms for sending from your own mailbox

The “Send from your own postbox” service is a service delivered by Posten Norge AS (Posten), by which you can send letters and small parcels from your own postbox. The terms also apply to Posten’s general terms of delivery. 

The service includes all mailboxes in Norway to which you receive mail. A few exceptions apply on certain routes not covered by a mailman. This may apply to island communities and/or other address points served by e.g. boat crew, bus drivers or the like. The same applies to cabins/cabin facilities and P.O.Boxes.

If a letterbox system is mounted too high, the mailman will not always reach the shipment from the top opening. This may result in the shipment not being picked up. You will receive a message and can contact Customer Service on tel. 22 03 00 00 for reimbursement.

You can read more about this service, including ordering and use.

1. Price and payment

The service costs 15 kroner plus the price for franking. The price applies to the pick-up, and is independent of the quantity ordered, as long as it fits in the mailbox. You can pay by debit card, credit card or Vipps.

2. Liability

You are liable for the post sent until the postman has collected it from your mailbox.

3. Processing of personal data

Posten's processing of personal data in connection with the delivery of the service is regulated by a separate privacy statement which you can find here. It provides you with information about how we process your personal information and your rights in that connection.

4. Right of cancellation

You have the right to cancel your purchase within 14 days.
If you wish to cancel your purchase, please contact customer service.

Read about the Norwegian Cancellation Act.


August 2021