Terms for Norgespakke™ 0–35 kg
In case of damage or loss, Posten will replace the value of the package up to NOK 10,000. In the event of loss, the sender shall submit a claim for compensation and document the value of the consignment, while in the event of damage, the recipient shall submit a claim for compensation and document the value of the consignment.
2. Weight and dimensions
- Max weight: 35 kg per shipment
- Maximum dimensions: up to 240 cm long, and length + circumference up to 360 cm
- Minimum dimensions: 23 x 13 x 1 cm
3. Pickup deadline
The pickup deadline is 3 weeks after the shipment has arrived at Posten. Extended pickup deadlines during Christmas and the summer holidays:
- Christmas: shipments with pickup deadlines between 23 December and 31 December will be returned on 4 January in the New Year
- Summer holidays: shipments with pickup deadlines between 15 July and 31 July will be returned on 1 August
4. Personal information
Posten's processing of personal data in connection with the delivery of the service is regulated by a separate privacy statement. It provides you with information about how we process your personal information and your rights in that connection.
5. Claims for compensation
Claims must be submitted without unnecessary delay. See Posten Norge’s general terms of delivery.