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Terms for Norgespakke™ large

This is a service provided by Posten Bring AS (Posten). These conditions apply in addition to Posten Bring's general delivery conditions.

1. Maximum dimensions and weight

  • Maximum weight: 35 kg per shipment
  • Maximum dimensions: up to 120 cm long, 60 cm wide and 60 cm thick
  • Minimum dimensions: 23 cm x 13 cm x 1 cm

Shipments exceeding the maximum dimensions (one of the sides is larger than the maximum dimensions) receive a format supplement for handling, see the price list. Such shipments cannot be longer than 240 cm and length + circumference 360 cm.

See also point 11 about underpaid shipping.

2. Pick up/drop off

The shipment can also be delivered to one of Posten's drop-off points, as well as via most of Posten's parcel lockers. Use of the Posten app is required to gain access to sending from parcel lockers.

For packages to and from Svalbard, customs documentation is also required – fill in this customs invoice (proforma invoice) which you print out and attach to the outside of the package. You get a plastic pocket at Posten. You can also get a customs invoice from Posten.

3. Delivery

Shipments are delivered 2–5 days after they have been handed in to parcel lockers or delivered to one of Posten's drop-off locations.

For packages to Svalbard, the forwarding time is up to 14 days.

Shipments can be picked up at Post in Shop, post office, parcel automat or parcel locker. Recipient acknowledges (exception for parcel automat and parcel locker). The parcel lockers are placed outdoors, and have no insulation.

If the recipient has chosen an optional pick-up location, Posten will attempt to deliver to the selected location. In cases where the selected location cannot be used, the consignment will be delivered to the standard collection point.

Stop request

You can revoke the shipment, change or cancel the requirement to pay the cash on delivery, or change the address of the recipient.

There is no guarantee that we will be able to stop/change the shipment. The stop request is debited even if Posten is unable to stop/change the shipment. New postage will be added.

Contact your post office to submit a stop request. See price list for prices.

4. Notifications to sender and recipient

The sender's and receiver's telephone numbers must be provided for notification via the Posten app or SMS.

The sender of the shipment receives a notification when Posten has picked up the shipment in the parcel locker and when it is sorted at the terminal.

The recipient receives a notification that the shipment is on its way and has arrived at the pick-up point.

5. Pick up at pick-up points

The recipient receives a notification by SMS, e-mail or a physical pick-up notification that the package can be picked up at Posten.

The pick-up deadline is 7 days after the shipment has arrived at the recipient's pick-up point. Exception for parcels with only a physical pick-up notification (for example a parcel bought via country postman) which still has 14 days. If the package is not picked up by the recipient within the deadline, the shipment will be returned to the sender.

You can easily and free of charge extend the pick-up deadline from 7 to 14 days in the Posten app or via SMS.

In connection with Christmas and the summer holidays, the collection deadline is extended:

  • Christmas: Shipments with a pick-up deadline between 23 December and 31 December will be returned on 4 January in the New Year.
  • The summer holidays: Consignments with a pick-up deadline between 15 July and 31 July will be returned on 1 August.

6. Contents and packaging

The packages must have content that is permitted to be sent with Posten Bring. See the current provisions for dangerous goods. It is the sender's responsibility that the contents of the shipment are in accordance with the regulations in force at all times. Specific restrictions apply to certain product types, which the sender must familiarize himself with. Posten is not responsible for the contents of the shipment.

It is the sender's responsibility that the contents of the shipment are properly packaged. There may be grounds for rejecting a claim for compensation if the consignment is not properly packaged. The packaging must close tightly around the contents so that they lie firmly. More about how to wrap small and large packages.

7. Liability

In the event of damage or loss, Posten will replace the value of the shipment with up to NOK 10,000. In the event of loss, the sender shall submit a claim for compensation and document the value of the consignment, while in the event of damage, the recipient shall submit a claim for compensation and document the value of the consignment. If the shipment is not properly packaged and this may contribute to loss or damaged contents, claims for compensation may be rejected.

Relevant documentation can be, for example:

  • copy of the receipt from the purchase of the item/contents in the package
  • picture of package packaging, possibly description of inscription/logo etc. which can contribute to the identification of the package
  • in case of damage: picture of damaged item/contents and of inner/outer packaging

Compensation will not be paid in the event of insufficient or incorrect documentation. The contents/packaging must be taken care of until the case is finalized.

If there are circumstances that give reason to suspect that an alleged loss is not real, it may be appropriate to reject the claim for compensation. Such circumstances could be, for example, that the sender has previously made repeated demands to an extent and of a nature that deviates from what is otherwise normal, or that the sender has submitted falsified documentation.

Attempts at fraud or other criminal matters can be reported to the police.

Posten is not responsible for consequential damages. Damage caused by damage to the mailbox or loss caused by theft from the mailbox is not covered by the compensation.

Posten's liability for damages begins when the shipment is considered to have been received by Posten in accordance with the following options:

Parcel locker: when the package is placed in the parcel locker, and the hatch is closed, and the sender has been notified that the delivery has been registered. If the courier cannot find the package when collecting (the parcel locker is empty), the shipment is considered not delivered.

Place of delivery: The package must be registered as delivered at the place of delivery or registered arrived terminal.

8. Posten's processing of personal data

Posten's processing of personal data in connection with the delivery of the service is regulated by a separate privacy statement. It provides you with information about how we process your personal information and your rights in that connection.

9. Right of withdrawal

If you are a consumer, you can cancel your purchase within 14 days from the time of purchase. Fill out this form and select "Complaint and reclamation".

10. Complaints

Complaints must be made within a reasonable time. See Posten Bring's general delivery conditions.

11. Lack of shipping

The sender is responsible for ensuring that the shipment has the correct shipping. If a Norgespakke™ large has too little paid shipping, the sender must pay the missing shipping and an additional fee. And shipments exceeding the maximum dimensions (one of the sides is larger than the maximum dimensions) will receive a format supplement for handling, see the price list. Such shipments cannot be longer than 240 cm and length + circumference 360 cm.

If you have received a message via SMS or e-mail about underpaid shipping, log in via the link in the message to pay the claim.

 

Revision:

  • Changes for parcels to/from Svalbard 31.10.2023
  • Added text about stop request 06.09.2023
  • 30.08.2023 Adjusted for digital income protection and the version for Norgespakke™ small
  • Updated with new name Posten Bring AS July 2023
  • Updated with details on liability 11.05.2023
  • August 2021
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