Terms and conditions for Fixed delivery point at home

1. Definition

Fixed delivery point (hereinafter referred to as the “Service”) is a service whereby private recipients, as agreed with Posten Norge AS (hereinafter referred to as “Posten”), approve the delivery of consignments that are too large for postboxes (hereinafter referred to jointly as “consignments”) to themselves and selected members of their household, to an agreed location at the home (hereinafter referred to as a “fixed point”).

2. Contract

The recipient must enter into a written agreement concerning the Service. This can be done by registering at the following URL https://www.posten.no/en/receive/home-delivery/fixed-delivery-point. Log-in with Bank ID is required to set up an agreement. The party that has entered into the agreement with Posten will be referred to as the Administrator. On the establishment of the agreement, the Administrator may also register other persons resident at the same address. Payment for the Service delivered to the persons registered by the Administrator will be charged to the Administrator’s payment card, see clause [7]. The Administrator accepts all responsibility for any loss of and damage to consignments addressed to the persons registered by the Administrator, if the loss/damage occurs after Posten has delivered the consignment to the fixed point.

By entering into the agreement for the Service, the Administrator accepts [Terms for Fixed delivery point – home], including the following:

  1. Consignments that do not fit into a regular postbox and are addressed to recipients included in the agreement, and which are usually delivered from the recipient’s post office/Post in Shop, will be delivered to your fixed point.
  2. Posten may deliver consignments to your fixed point legally and without impediment.
  3. The Administrator undertakes all responsibility for any damage to or loss of consignments after delivery to the fixed point.
  4. Norway Post’s notice to the recipient that the consignment has been delivered to the fixed point is equivalent to and replaces the recipient’s confirmation of receipt of the consignment.
  5. Posten will deduct payment per consignment from the registered payment card after the consignment has been delivered to the fixed point.
  6. Posten will send details of the Service and parcels covered by the Service to the recipient’s mobile phone number and/or email address.

The established agreement will enter into force no later than one business day after registration.

3. Delivery point and time

The fixed delivery point must be on the recipient’s land, at ground level and readily accessible for Posten employees (delivery workers and drivers). “Readily accessible” means that the agreed fixed point may not be behind a locked door/gate, must be cleared of snow, etc.

The agreed location must be stated and described in further detail as part of the agreement. The description must make it possible to find the location. The description will be available to all Posten delivery workers and drivers.

Delivery will normally take place between 8am and 5pm, Monday to Friday (business days). 

4. Notification

When a consignment has been delivered to the fixed point, Posten will send a text message and/or email to the recipient indicating that the consignment has been delivered. The notification will be sent to the addressee stated on the parcel.

5. Consignments covered by the Service

The Service covers the following consignments:

Addressed letters and Parcel in the mailbox (without the additional service "Pose på døren"/Bag on the door), which does not fit in the recipient's mailbox.

Addressed letters, including Home Delivery, that do not fit into the recipient’s postbox.

Consignments that are covered by the Service but cannot be delivered to the fixed delivery point (e.g. because the consignment is too large or the fixed point is not accessible) will be issued at the recipient’s post office/Post in Shop. In such cases, the Administrator will not pay for the Service, see clause [7].

6. Consignments that are not covered by the Service

Consignments that require the recipient’s signature, with presentation of valid proof of identity (including registered post and insured post) and/or payment on delivery (cash on delivery, customs or other taxes) or where the sender has selected an additional service that is not covered by the service – such as "Pose på døren"/Bag on the door – is not covered by the Service.

The Service does not include consignments distributed by parties other than Posten.

Consignments that are not covered by the Service will still be issued at the recipient’s fixed collection point (Post i Butikk, post office, business centre, etc.). 

7. Price and payment

The Administrator will pay only for the consignments delivered to the fixed point. The price per consignment can be found in the applicable price lists at https://www.posten.no/en/price-list.

The Administrator will enter card details when the agreement is entered into. Payment per consignment delivered to a fixed point will be charged to the card after each delivery. If the card is invalid/has expired, the delivery agreement will be stopped temporarily (paused) until the Administrator updates the payment details. The Administrator will be notified that the payment card will soon expire/has expired, and can change this at https://www.posten.no/en/receive/home-delivery/fixed-delivery-point.

8. Changes to terms and conditions

Posten may change the price and other terms and conditions for provision of the Service. The changes will enter into force one month after Posten has sent an email to the Administrator about the changes. The recipient may terminate the agreement at any time, see clause [9].

The currently applicable terms and conditions can be found at https://www.posten.no/en/terms-and-conditions.

9. Changes to the agreement and termination 

The agreement concerning a fixed delivery point may be paused or cancelled when so required by the recipient. The Administrator may pause or cancel the agreement for one or several members of the agreement. Other members may only administrate the agreement for themselves. If the Administrator cancels the agreement, this will apply to the entire household.

On any notification of a permanent change of address, the agreement will be terminated automatically. On any temporary change of address, members of the agreement must themselves pause the agreement.

Only the Administrator may change the fixed delivery point.

Changes to the agreement must be made online at https://www.posten.no/en/receive/home-delivery/fixed-delivery-point.

Posten is entitled to terminate and cancel the agreement if Posten cannot deliver a consignment to a fixed delivery point and/or if the distance to the fixed delivery point is an unreasonably long way away from a regular postbox. Posten may also terminate the agreement in the event of breach, etc.

Posten also reserves the right to terminate and cancel an agreement that has been paused for more than one year, and/or an agreement that has not been used during the past year.

Any pausing and termination of the agreement will enter into force no later than one business day after registration.

10. Compensation liabilities

Posten is not liable to pay compensation for unregistered consignments by post. For other consignments, Posten is liable for the consignment up to the time of delivery. The consignment has been delivered to the recipient when it has been delivered to the fixed point. See also https://www.posten.no/en/terms-and-conditions/general-terms-of-delivery

11. Claims for compensation

Claims must be submitted within a reasonable time.

12. Cooling-off period

The Administrator has a cooling-off period. The deadline for the cooling-off period is 14 days from the date on which the agreement is entered into. You can fill in this form if you wish to exercise your rights during the cooling-off period for the agreement.

13. Privacy

Reference is also made to the general personal data declaration.  https://www.posten.no/en/privacy-policy

14. Contact details for claims and other enquiries

Telephone number for enquiries from private individuals (Norway Post): (+47) 22 03 00 00

Chat with us at posten.no


Contact details for Posten Norge AS are as follows:

Company name: Posten Norge AS
Mailing address: P.O.Box 1500 Sentrum NO-0001 OSLO
Telephone: + 47 23 14 90 00
URL: https://www.postennorge.no