Terms for hold mail service

General

Safe-keeping of post entails that the post is not delivered, but retained by Posten for an agreed period. A safe-keeping agreement has been established when Posten has received a fully completed and correct order, and Posten has sent confirmation to the customer.

The safe-keeping concerns addressed post:

  • Letters
  • Small parcels
  • Postal subscriptions for newspapers and magazines

Post that has to be signed for and collected from the post office/Post in Shop will be returned to the sender when the pick up date has expired. This applies even if the safe-keeping period continues, and to the following post:

  • Registered letters
  • Insured letters
  • Cash on delivery
  • Parcels

Safe-keeping can be ordered for up to three months. A new agreement can be established within a total of six months’ continuous safe-keeping.

On the first distribution day after the expiry of the agreed period, post in safe-keeping will be delivered to the customer's fixed address. On request, the customer can have post from safe-keeping delivered during the safe-keeping period.

Safe-keeping of post may start at the earliest two business days from ordering at posten.no. See the order deadlines here.

Changes to a service ordered

The customer may cancel the service no later than one business day before the agreed start date. Concerning any reimbursement, the customer must contact Customer Service by telephone before the agreed start date.

Before the agreed end date, the customer may interrupt a service that has commenced. No reimbursement is made.

The customer may extend a service that has been ordered or commenced. Costs will accrue for the extension of the service.

Prices and terms of payment

You can find price details here.

Personal data

Posten's processing of personal data in connection with the delivery of the service is regulated by a separate privacy statement. It provides you with information about how we process your personal information and your rights in that connection.

Liability

Posten’s liability for the change of address services is limited to the price of the service ordered. Posten is not liable for any consequential claims. The liability is limited to post distributed by Posten.

Posten’s general terms of delivery will also apply.

Claims must be submitted by the customer without undue delay after the error is discovered, by telephone to Customer Service – (+47) 22 03 00 00, at customer service, or to Posten Norge AS, Posten and Bring Customer Service, P.O.box 1883, NO-4630 Kristiansand.

Revision:

August 2021