Terms for Norgespakke™ small

This is a service provided by Posten Bring AS (Posten). These terms apply in addition to General Terms and Conditions of Delivery for Postal Services.

1. Weight and dimensions

Maximum weight: 5 kg per shipment
Maximum dimensions: up to 35 cm long, 25 cm wide and 12 cm thick
Shipments beyond the maximum weight and size will be converted into the Norgespakke™ large. Then the price difference and a surcharge will be charged by you. See more about missing postage.

2. Minimum measures

The package can not be smaller than 9 x 14 cm. For roll, length must be at least 10 cm, and length + double diameter must be at least 17 cm.

3. Destination and marking

Norgespakke™ small can only be sent domestically. You buy shipping on posten.no or in the Posten app, and receive a code. The code is valid for 30 days. The code must be applied in the middle of the front of the shipment. See example here:

It is recommended that the sender address is written on the back of the shipment. You do not need to write the recipient's name and address on the shipment.

For packages to and from Svalbard, customs documentation is also required – fill in this customs invoice (proforma invoice) which you print out and attach to the outside of the package. You get a plastic pocket at Posten. You can also get a customs invoice from Posten.

4. Pick-up and drop-off

You can order pick-up from your mailbox if the shipment fits and Posten has access to the mailbox.

The service includes all mailboxes in Norway to which you receive mail. A few exceptions apply on certain routes not covered by a mailman. This may apply to island communities and/or other address points served by e.g. boat crew, bus drivers or the like. The same applies to cabins/cabin facilities and postboxes.

If a letterbox system is mounted too high, the mailman will not always reach the shipment from the top opening. This may result in the shipment not being picked up. You will receive a message and can contact Customer Service on tel. 22 03 00 00 for reimbursement.

The shipment can also be delivered to one of Posten's drop-off points, as well as via most of Posten's parcel lockers. Use of the Posten app is required to access sending from a parcel locker.

5. Delivery

The shipments are delivered in the recipient's mailbox if it fits. Shipments are delivered 2–5 days after they have been picked up from the sender's mailbox or delivered to one of Posten's drop-off points.

For packages to Svalbard, the forwarding time is up to 14 days.

If the shipment does not fit in the recipient’s mailbox, the “Pose på døren" (bag on the door) service has been ordered and the criteria in point 5.1 are met, then the shipment will be delivered to the recipient’s door.

5.1 Delivery terms "Pose på døren" (bag on the door)

For the additional service “Pose på døren" (bag on the door) to be performed, the following criteria must be met:

• The unit number/floor number must be specified in the address if the recipient lives in an apartment
• The distance from the mailbox to the recipient’s door must not be more than 250 m
• The recipient’s house must be clearly marked with house number and entrance
• The door must be clearly marked with the recipient’s name
• Posten must have access to the recipient’s door, e.g., by a locked outer door to a common entrance
• The shipment is not addressed to a P.O.box

In cases where the above criteria are not met, the shipment is delivered to the recipient’s post office or Post in Shop for collection against a pickup message.

6. Notices to sender and recipient

The sender and recipient's telephone number must be provided for notification via the Posten app or SMS.

The sender of the shipment receives a notification when the shipment has been picked up in the mailbox, picked up in a parcel locker and when it is sorted at the terminal.

The recipient is notified that the shipment is on its way, when it has been placed in the mailbox or where the recipient can pick up the shipment if it did not fit in the mailbox.

Shipments addressed to P.O. boxes are not registered as delivered.

7. Pick-up at Post Office and Post in Shop

If the recipient's mailbox is locked, if the package does not fit, or for other reasons it is not possible to deliver the package in the mailbox, and the recipient does not have an agreement on a fixed place of delivery, the package is delivered to the recipient's Post in Shop/Post Office. The recipient receives notification by SMS/e-mail/pick-up notification that the package can be picked up at Posten.

The pick-up deadline is 3 weeks after the shipment has arrived at the recipient's collection point. If the package is not picked up by the recipient within the deadline, the shipment will be sent in return to the sender.

In connection with Christmas and the summer holidays, the pick-up deadline is extended:

• Christmas: Shipments with a pick-up deadline in the period 23 December to 31 December will be returned on 4 January in the new year.
• Summer holidays: Shipments with a pick-up deadline in the period 15 July to 31 July will be returned on 1 August.

8. Contents and packaging

The parcels must have content that is permitted to be sent by Posten. See current regulations for dangerous and forbidden  goods. It is the sender's responsibility that the content of the shipment is in accordance with the regulations in force at any given time. For certain product types, certain restrictions apply that the sender is obliged to familiarize himself with. Posten is not responsible for the contents of the shipment.

It is the sender's responsibility that the content of the shipment is properly wrapped. There may be grounds for rejecting a claim for compensation if the consignment is not properly packaged. The packaging must fit tightly around the contents so that it is stable. More on how to wrap small and large packages.

It is the sender's responsibility that the content of the shipment is properly wrapped. The packaging must fit tightly around the contents so that it is stable.

9. Liability

In the event of damage or loss, Posten replaces the value of the consignment with up to 2,500 kroner. In the event of loss, the sender shall submit a claim for compensation and document the value of the consignment, while in the event of damage, the recipient shall submit a claim for compensation and document the value of the consignment. If the shipment is not properly packaged and this may contribute to loss or damaged contents, claims for compensation may be rejected.

Relevant documentation can be, for example:

• copy of the receipt from the purchase of the item/contents in the package
• picture of package packaging, possibly description of inscription/logo etc. which can contribute to the identification of the package
• in case of damage: picture of damaged object/contents and of inner/outer packaging

Compensation will not be paid in the event of insufficient or incorrect documentation. The contents/packaging must be taken care of until the case is finalized.

If there are circumstances that give reason to suspect that an alleged loss is not real, it may be appropriate to reject the claim for compensation. Such circumstances could be, for example, that the sender has previously made repeated demands to an extent and of a nature that deviates from what is otherwise normal, or that the sender has submitted falsified documentation.

Attempts at fraud or other criminal offenses may be reported to the police.

Posten is not responsible for consequential damages. Damage due to damage to the mailbox or loss due to theft from the mailbox is not covered by the compensation.

Posten's liability for damages begins when the shipment is considered to have been received by Posten in accordance with the following options:

• Mailbox: when the sender has been notified that the package has been picked up by the courier
• Parcel locker: when the package is placed in the parcel locker, and the hatch is closed, and the sender has been notified that the delivery has been registered*
• *If the courier cannot find the package when collecting (the parcel locker is empty), the shipment is considered not delivered
• Pick-up location: when the sender receives notification that the shipment has been registered as having arrived at the terminal

The shipment is considered delivered when it has been placed in the recipient's mailbox/at the agreed delivery location or delivered to the recipient's collection point.

10. Processing of personal data

Posten's processing of personal data in connection with the delivery of the service is regulated by a separate privacy statement which you can find here. It provides you with information about how we process your personal information and your rights in that connection.

11. Right of withdrawal

If you are a consumer, you can regret the purchase within 14 days from the time of purchase. Fill out this form and select "Complaint and complaint".

12. Complaints

Complaints must be made within a reasonable time. See Posten Bring’s general terms of delivery.

Revision:

• Changes for parcels to/from Svalbard 31.10.2023
• Added information about stop request 06.09.2023
• Name change from Posten Norge to Posten Bring July 2023
• The code is valid for 30 days 07.07.2023
• Updated with details on liability 11.05.2023
• Updated with pick up from Parcel box 18.04.2023
• Updated with new pickup deadline 01.10.2022
• August 2021