For packages overseas you can send up to 20 kilograms. The package can be shipped to the whole world, but tracking is limited to most countries in Europe and North America. Address labels with customs invoice can be purchased at our delivery points.
Return: Same price as for corresponding new parcel.
Package dimensions cannot exceed 120 x 60 x 60 cm. The minimum dimensions are 23 x 13 x 1 cm. Some countries have lower maximum dimensions and –weight and the countries might have different regulations concerning what is allowed to ship.
For more information about special regulations for each country (in Norwegian only).
Forbidden content and restrictions
The package must not contain weapon, ammunition, live animals, relics, tobacco products, dangerous or valuable content such as gold, silver, precious stones, coins, banknotes or securities.
The content must not exceed a value of 100,000.– kroner per parcel.
Export customs information
All packages sent out of Norway must be customs cleared. The customs authority, both in Norway and in the recipient countries, requires that various customs documentation are attached to your shipment. If information is missing or if the documents are incomplete, the shipment may be delayed.
As the sender, you are responsible for adding the correct information about your shipment. It is also important that you examine what is permissible to introduce in the recipient countries so that your package arrives safely.
Address card must be completed with the customs invoice. This customs invoice must be signed by hand.
These shipments must accompany a completed customs invoice:
- Packages in a value in excess of 5000.– kroner.
- Packages to be returned.
- Packages sent temporarily out of Norway. For example, goods for repair.
For gift shipments between individuals, we always recommend a completed customs invoice attached to the package. Customs Invoice should contain specific information on the content, value and it should be evident that it is a gift.